Conga

Conga

Sr. Technical Consultant

Remote United States · Senior · Full-time

Sponsorship not specified$76k-$122kDetected 12 days ago
Java.NETSQLSalesforceHRISContract ManagementCustomer SupportCommunicationCollaborationProblem Solving

About the role

  • Conga lines up commercial operations so companies run as connected, smarter businesses.
  • The result is trusted decisions, consistent buyer experiences, and profitable growth.
  • Technical Consultant plays a pivotal role in maintaining customer trust and satisfaction by ensuring timely, accurate, and effective resolution of technical challenges.

Responsibilities

  • Build strong customer relationships and act as a trusted advisor.
  • Root Cause Analysis: Perform in-depth debugging and troubleshooting to identify the root cause of customer issues, including reviewing code, logs, and product configurations.
  • At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
  • Stay up-to-date with the latest product releases, tools, and industry trends, sharing insights and suggestions for improving customer support services.
  • In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination.

Requirements

  • Proven experience in troubleshooting, resolving technical issues, and supporting enterprise SaaS products, with a preference for Salesforce, including experience with automation tools and admin/management features.

Nice to have

  • Preferred Resume Format

Skills

  • Advanced knowledge in troubleshooting and debugging with knowledge of SQL, Java,.NET, OR Salesforce.
  • Experience with reviewing code, analyzing logs, and identifying technical solutions to resolve customer issues.
  • Hands-on experience with advanced SQL scripting, Salesforce (SFDC), and automation workflows.
  • Customer Focus:
  • A customer-first mindset, with experience in handling escalated technical issues and resolving them to meet or exceed customer expectations.
  • Analytical Thinking:
  • Collaboration and Communication:
  • Strong documentation skills, with a focus on knowledge sharing and continuous process improvement.
  • Education:
  • Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent experience.
  • Flexibility:
  • The primary shift timing is between 7am MT to 6pm MT, with weekend and holiday shifts required on a rotational basis.

Compensation

  • $76,080 - $121,730 USD
  • Listed below is the U.S. base salary range for this full-time position.
  • The posted salary ranges are for the expectations outlined in the job description.
  • In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
  • U.S base salary range:

Benefits

  • In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.
  • Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training.
  • In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

Company info

  • Work closely with the development and product teams to escalate and resolve product-related bugs, feature requests, and critical issues that impact customers.
  • Document technical solutions and contribute to the knowledge base for both internal teams and customers, ensuring a continuous improvement of processes.
  • Serve as a subject matter expert for Conga's Revenue and Contract Management solutions, assisting customers with product usage, best practices, and technical guidance.
  • Delivering Exceptional Customer Service: Provide timely, professional, and empathetic support to customers, ensuring their issues are resolved efficiently and to their satisfaction.
  • Customer Interaction: Engage directly with customers to understand their challenges, provide timely updates, and ensure their satisfaction with the support process.
  • Collaboration with Engineering: Work closely with the development and product teams to escalate and resolve product-related bugs, feature requests, and critical issues that impact customers.
  • Documentation and Knowledge Sharing: Document technical solutions and contribute to the knowledge base for both internal teams and customers, ensuring a continuous improvement of processes.
  • Product Expertise: Serve as a subject matter expert for Conga's Revenue and Contract Management solutions, assisting customers with product usage, best practices, and technical guidance.
  • We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements.

Equal opportunity

  • If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible.
  • All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Conga's careers page and normalized into a canonical job model.