Findhelp

Implementation Manager, Nashville

Nashville, TN

Sponsorship not specifiedDetected 27 days ago

Project ManagementCustomer SuccessResearchLeadershipCommunicationCollaborationProblem Solving

About the role

The Implementation Services team is the technical and project management engine of findhelp's Customer Success organization.
As we continue to mature and scale our delivery model, we ensure that standard and mid-market customer launches are executed with high technical precision and operational consistency.
As an Implementation Manager, you will execute established Standard Operating Procedures (SOPs) and leverage technical documentation to onboard customers efficiently.

Own the "Sales-to-Service" handoff, serving as the primary point of contact and lead for the full implementation lifecycle across a diverse portfolio.
Lead User Scoping, Workflow Validation, and Technical/Integration Design sessions to ensure the platform is configured to meet specific social care goals.
Coordinate with cross-functional teams acting as the liaison between Technical Solutions Account Managers, Product Support, and other technical roles to navigate complex integrations or custom requirements.
From the moment a contract is signed, you own the core customer journey-navigating a portfolio of standard implementations to deliver 'Initial Value' with speed and precision.
This role is built for an organized, detail-oriented, and technically minded professional who thrives on executing structured project plans to deliver seamless onboarding experiences.

BS/BA degree or equivalent 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent industry.
Expertise in Project Management: Strong execution skills using project management methodologies and tracking tools.
This position is 5 days in-office and candidates must be located in Nashville, TN.
A "solution-first" mindset with the ability to navigate the ambiguity of complex, multi-stakeholder implementations.

Strong execution skills using project management methodologies and tracking tools.

Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Develop and maintain 30/60/90-day progress reports to provide leadership with transparent visibility into portfolio health and Time-to-Value (TTV) metrics.
Ability to clarify technical execution steps for non-technical users and communicate project milestone health clearly to internal and external tea

At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease.

This listing is sourced directly from Findhelp's careers page and normalized into a canonical job model.