Johnson Controls
Regional Fleet Specialist
Milwaukee-Wisconsin-United States of America
Sponsorship not specified$68k-$84kDetected 21 days ago
Process ImprovementCustomer SupportCommunicationProblem Solving
About the role
- The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication.
- This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC).
Responsibilities
- Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.
- Drive SLAs/KPIs to operational excellence and customer satisfaction
Requirements
- Bachelor's degree or equivalent professional experience.
- 2+ years of experience in customer service, fleet operations, or a related field.
Nice to have
- Experience working in fleet operations or with field-based teams.
- Familiarity with exception reporting and escalation workflows.
- Understanding of fleet compliance standards and service coordination.
- Key Competencies
- Accountability - Holds stakeholders responsible for compliance and timely resolution.
- Attention to Detail - Tracks escalations and exceptions with precision.
- Problem Solving - Navigates service challenges and escalates effectively.
- Compliance Awareness - Promotes and enforces adherence to fleet policies.
Compensation
- $67,900-84,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.
- For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
- Competitive salary
Benefits
- Generous vacation, holiday, and sick leave - 15 days of vacation in the first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - effective from day one
- Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
Equal opportunity
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
Apply directly at Johnson Controls →Create a free account for alerts like thisView Johnson Controls immigration profile
This listing is sourced directly from Johnson Controls's careers page and normalized into a canonical job model.