Harvest Midstream

26-087.B - IT Support Supervisor

Houston, TX

Sponsorship not specifiedDetected 4 days ago

Customer SupportLeadershipCommunicationMicrosoft OfficeCompTIA

About the role

Physical Demands and Work Environment: This position is primarily sedentary and involves extended periods of computer use, including keyboarding and viewing a screen.
The role is performed in a typical office environment with standard lighting and noise levels.

Lead, manage, and mentor the IT Support/Help Desk team to deliver timely and effective technical support for all company employees.
Develop and implement IT support policies, procedures, and best practices aligned with company goals and industry standards.
Monitor support tickets, service levels, and team performance metrics; prepare and present regular reports to IT leadership.
Maintain knowledge of current and emerging IT trends and technologies relevant to the company's operations, including oil and gas industry applications.
Collaborate with other departments and stakeholders to identify IT needs and support business continuity and growth.
Recruits & manages a geographically dispersed team of Service Desk Technicians (employees & contractors).
Maintain confidentiality of sensitive information and uphold corporate security policies.
Provide leadership, advanced technical expertise, and strategic guidance for IT support operations, including field office support.

Strong understanding of Active Directory, security configurations, and telecommunication systems.
The employee may occasionally be required to stand, walk, reach, or lift and move office materials weighing up to 15 pounds.
Adapt to changing business needs by modifying responsibilities and priorities as required.
Minimum of 6 years of hands-on experience in information technology support, with at least 2 years in a leadership or managerial role, preferably in the oil and gas industry.
Advanced knowledge of Windows desktop and server operating systems, Microsoft Office 365 suite (Teams, OneDrive, Outlook), and remote support tools.
Experience managing hardware and software deployment, troubleshooting, and network support at enterprise level.
Proven ability to lead, motivate, and develop technical support teams to meet service level goals.
Excellent interpersonal and communication skills to interact with personnel at all organizational levels.
Ability to manage multiple projects, prioritize tasks, and work effectively under pressure in a fast-paced environment.
Willingness and ability to travel approximately 20% annually to field offices for on-site support and collaboration.
Education Requirements, Certifications, Licenses, and Registrations:
Preferred:

Willingness and ability to travel approximately 20% annually to field offices for on-site support and collaboration.

Actively contributes to the company's mission and vision through reliable, high-quality work and leadership.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, with or without accommodation.

This listing is sourced directly from Harvest Midstream's careers page and normalized into a canonical job model.