HopSkipDrive

HopSkipDrive

Metro Service Manager

Remote USA · Full-time

Sponsorship not specified$80k-$90kDetected 11 hours ago
SwiftSalesforceCRMAccount ManagementExcelCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving

About the role

  • We're the leader in safe, fast, and simple supplemental student transportation.
  • Through our marketplace, we connect kids to highly-vetted caregivers on wheels.
  • Through our software, we solve the biggest transportation challenges facing schools and school districts across the country.

Responsibilities

  • Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation
  • Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.
  • Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes.
  • Partner with Customer Support Specialists to resolve real-time ride and account issues while delivering weekly optimization reports.
  • Drive the strategic planning and execution of business reviews to align ongoing service strategies with client objectives.
  • Willingness to travel (10%-20%) to strengthen client relationships and support service strategies.
  • Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.
  • A proactive, problem-solving mindset with the initiative to drive continuous improvement and innovation.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.
  • Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports.
  • Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes.
  • Experience collaborating across teams to address root causes of recurring challenges and enhance service delivery.
  • You are tech-forward and committed to operational excellence.

Nice to have

  • Proficiency with CRM tools such as Salesforce or Kustomer, and advanced Excel skills are preferred.

Compensation

  • HopSkipDrive is committed to fair and equitable compensation practices.

Benefits

  • Act as a trusted advisor by continuously learning about HopSkipDrive's evolving products and services to best support clients.

Company info

  • This role will provide exceptional, proactive support for our clients throughout the operational lifecycle. This position bridges the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience.
  • The Metro Service Manager will take ownership of ongoing client operations and issue resolution. This new role will work closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences. We are looking for creative problem-solvers who, like us, believe that challenges require innovative approaches, unique perspectives, and new ways of thinking.
  • Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.
  • Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions.
  • Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices.
  • This role will provide exceptional, proactive support for our clients throughout the operational lifecycle.
  • This position bridges the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience.
  • The Metro Service Manager will take ownership of ongoing client operations and issue resolution.
  • This new role will work closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences.
  • We are looking for creative problem-solvers who, like us, believe that challenges require innovative approaches, unique perspectives, and new ways of thinking.
Apply directly at HopSkipDrive →Create a free account for alerts like thisView HopSkipDrive immigration profile

This listing is sourced directly from HopSkipDrive's careers page and normalized into a canonical job model.