Boston Dynamics

Business Process Analyst - Global Services & Support

Waltham Office (POST), USA

Sponsorship not specified$89k-$111kDetected 35 days ago

CommunicationInternal Audit

About the role

The BPA serves as a process architect and systems thinker, focused on improving service delivery, reducing friction at cross-functional handoffs, enabling scalability, and enforcing operational rigor across the post-sales lifecycle.
The base pay range for this position is between $89,000 to $110,878 annually.
Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience.

Process Design & Optimization
Own the end-to-end design, documentation, and governance of Global Services & Support processes, including change control and continuous improvement across workflows such as: case management, field service management, returns and repair management, and order fulfillment.
recommend and drive process improvements, particularly at cross-functional handoffs.
Ensure service and support processes support internal controls, audit readiness, and operational rigor.
Partner with cross-functional stakeholders to align processes with business objectives.
Own intake and prioritization for Global Services & Support system enhancements in partnership with IT.
Collaborate with the BizOps Insights team to define, track, and operationalize key metrics that inform optimization and accountability.
Oversee user acceptance testing (UAT) and support enablement efforts to ensure successful adoption of new processes and tools.
Identify inefficiencies, friction points, and redundancies across workflows; recommend and drive process improvements, particularly at cross-functional handoffs.
Drive structured change management for new or evolving service and support processes, ensuring clarity, adoption, and sustained behavior change.

Bachelor's degree in business, operations, or a related field.
Strong working knowledge of CRMs, ERPs, MRPs, and related enterprise systems.
Experience owning or materially contributing to enterprise-scale process design and/or system implementations.
Experience operating in a scaled, audit-aware, or regulated environment.
Demonstrated ability to work through ambiguity, manage competing priorities, and drive alignment across teams.
Exceptional communication, organization, and attention to detail.
The base pay range for this position is between $89,000 to $110,878 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.

This listing is sourced directly from Boston Dynamics's careers page and normalized into a canonical job model.