Known

Known

IT Support Administrator

New York, NY

Sponsorship not specified$95k-$110kDetected 5 days ago
Project ManagementAgileJiraResearchCommunication

About the role

  • WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today.
  • In this role, you will be responsible for maintaining the operational integrity of hardware, software, and key SaaS platforms, while overseeing the comprehensive lifecycle of onboarding and offboarding procedures.
  • The base salary for this position is $95k-$110k.

Responsibilities

  • Frontline support
  • As a key member of the IT Support team, manage incoming requests. Triage, prioritize, and resolve tickets within the SLA.
  • Manage and troubleshoot Apple and Windows laptops and Apple mobile devices.
  • Identify recurring problems and document fixes in a shared knowledge base for faster resolution across the team.
  • Working with the Infrastructure team, perform basic administration across our SaaS infrastructure, including Slack, Google Workspace, Microsoft 365, Entra ID, and the Atlassian suite.
  • Manage user access and group membership, including App provisioning through Lumos and Entra ID.
  • Build and maintain workflow automations to remove repetitive support and provisioning tasks.

Requirements

  • Experience supporting conference room AV hardware and software, in particular Zoom Rooms.
  • Familiarity with identity and access management (SSO, MFA, Entra ID) and endpoint management (Jamf, Intune).
  • Familiarity administering Google Workspace and Microsoft 365.

Nice to have

  • Jira Service Management/Atlassian admin experience
  • Experience with Lumos
  • Agile project management experience.
  • Zoom administration
  • Hours: 9:00 a.m. - 6:00 p.m.

Compensation

  • The base salary for this position is $95k-$110k.
  • Annual bonuses

Benefits

  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Generous medical plan
  • Paid parental leave

Company info

  • There's always a better way.
  • At Known we are setting out to build something more than just a company.
  • This range is posted in compliance with state and municipal Pay Transparency laws.
  • In addition to base compensation, this role is eligible to receive additional Known benefits.
  • We are one team.
  • We see the good.
  • We never stop learning.
  • We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.
  • Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
  • All this might sound great, but you're probably still wondering, "Would I be a good fit for Known?" or "Would Known be a good fit for me?" Our culture is propped up by four values that we aspire to every day: We are one team.
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This listing is sourced directly from Known's careers page and normalized into a canonical job model.