Onit
Solution Engineer I
Remote - USA
Sponsorship not specified$61k-$74kDetected 14 days ago
PythonRubyData StructuresAlgorithmsCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- As a Solution Engineer at Onit, you will play a critical role in providing exceptional technical support to clients utilizing our suite of products.
- You will be responsible for troubleshooting and resolving complex technical issues as well as performance optimization, ensuring that our clients have a seamless and successful experience with our solutions.
- This position offers an exciting opportunity to work cross-functionally with teams across Engineering, Product Management, Global Support, and Professional Services to deliver world-class solutions and customer satisfaction.
Responsibilities
- Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit's suite of solutions.
- Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
- Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
- Perform performance optimization of Onit's products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
- Knowledge of Python and its application in software development and support
Requirements
- 2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
- Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
- Required Skills:
Skills
- Bachelor's degree in Computer Science, MIS or a related discipline or equivalent experience
- Proficiency in Ruby programming, with a general to advanced level of expertise.
- Prior experience working on SaaS implementations/integrations
- Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
- Demonstrated ability to quickly understand business requirements and expectations
- Detail-oriented with strong organizational skills
- Prior experience working on Business Process automation/management tools
- Excellent Microsoft Office Suite and general documentation proficiency
- Liquid templating language experience is a plus
- Experience in the legal industry is a plus, but not required
- In addition to base pay, associates are eligible for an annual discretionary bonus.
- Employees on our HDHP plan also receive employer contribution to the HSA.
Compensation
- At Onit, we're committed to offering fair and competitive compensation.
Benefits
- Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
- Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
- Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.
- Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
- Three medical plan options, plus dental and vision, so you can choose what fits best.
Company info
- At Onit, we value diversity, inclusion, and authenticity.
- You may be exactly who we're looking for.
This listing is sourced directly from Onit's careers page and normalized into a canonical job model.