TestGorilla

Renewal Manager (LATAM)

Americas Time Zone (UTC -07:00 ~ UTC-04:00)

Sponsorship not specifiedEUR 41k-EUR 51kDetected 43 days ago

JiraHubSpotCRMSalesAccount ManagementProcurementCustomer SuccessCommunicationAdaptabilityOrganizational Skills

About the role

As our Renewal Manager, you'll play a critical role in protecting and growing TestGorilla's existing revenue base.
We're looking for someone with a bias for action who thrives in a fast-paced, commercial environment and is excited to join us on our AI journey-automating the repeatable and humanizing the exceptional.
Want to see what it's like to join the Customer Success team and make an impact as a renewal manager?

Collaborate effectively with global colleagues across teams and time zones.
Manage the full renewal lifecycle for a high volume of accounts in the NAMER and LATAM Regions, ensuring timely and accurate execution of contracts from initial outreach through to signature.
Spot upsell and expansion opportunities during the lifecycle and drive growth within your customer book through adoption of additional tools and features.
Leverage automation, email cadences, and CRM tools to systematize workflows and manage a large renewal pipeline at scale without letting any renewal slip through the cracks.

Is passionate about TestGorilla's mission to help one billion people find their dream jobs.
Has strong written and verbal communication skills in English and Spanish.
Experience in Renewals, Inside Sales, Customer Success or Account Management managing the actual renewal event (SaaS experience is highly preferred).

Experience managing complex procurement cycles through to renewal
Experience in working in an AI first environment
Comfortable with AI tools and creating automations
Is located in the NAMER or LATAM timezone
Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement.
While these skills aren't a requirement, we'd be very interested to hear from you if you have;
Prior familiarity with tools such as ChurnZero, HubSpot, N8N, Gong, Jira, or Confluence.
Experience with usage-based or credit-based SaaS pricing models.
Familiarity with leveraging AI-powered tools for predictive churn analysis or workflow automation.

Receive a competitive pay €40,960 - €51,200 + Share Appreciation Rights (SARs)
Check out the countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?usp=sharing
Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop!
Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities
At TestGorilla, we believe your skills speak louder than your resume.
That's why we champion a skills-first approach, using cutting-edge, AI-powered assessments to uncover your true skills and experience match.

We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches
Proactively identify churn risks using product usage data, support histories, and customer health signals, and deploy targeted save plays to retain customers.
Maintain impeccable CRM hygiene and deliver accurate, data-driven revenue forecasts, providing clear visibility into retention rates and pipeline health.
Enjoy flexible hours and asynchronous work to balance work and life.
Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being
Remote & flexible work: Work from almost anywhere*.

Join a fully remote, mission-driven team from around the world
Drive credit adoption by guiding customers through the migration from legacy plans to our new usage-based pricing model, clearly articulating the value of the transition.
Partner cross-functionally with Customer Success and Support teams to ensure customers are seeing continuous value well before their renewal date approaches.
We're looking for someone who:

This listing is sourced directly from TestGorilla's careers page and normalized into a canonical job model.