Tailwind

Deployment Strategist

San Francisco

Sponsorship not specifiedDetected 327 days ago

Tailwind CSSSQLCloud PlatformsSalesforceLeadershipCommunication

About the role

We're a tight-knit team moving fast - the kind of place where you'll work directly with leadership, wear many hats, and see your ideas in production fast.
You may need to travel to customers from time-to-time (< 20%).
A great candidate will be someone who loves creating order out of ambiguity and making customers feel like they're in great hands.

Build and maintain onboarding materials: playbooks, quick start guides, how-to videos, and FAQs

Track progress against onboarding milestones and proactively address roadblocks
3-5 years of work experience in consulting, or in customer facing roles at a SaaS company
Experience juggling multiple deployments/projects at once
Exceptional written and verbal communication skills - you can make complex concepts easy to understand
Comfort operating in a fast-changing, resource-constrained startup environment
Direct impact on customer satisfaction and retention
Opportunity to see how the latest AI is being applied to solve high value problems

There are 2 ingredients to achieving high growth in your career; be great at your job, be a part of a fast growing company.

Lead onboarding projects for new customers, ensuring timely and successful product adoption
Own technical integration for your customers (SQL, Cloud Platforms)
Identify opportunities to partner with customers to deliver new product or project based consulting engagements
Empathy for customers combined with a bias toward action

This listing is sourced directly from Tailwind's careers page and normalized into a canonical job model.