Collectors

Director, PSA Operations

Boca Raton, FL · Director · Full-time

Sponsorship not specified$156k-$188kDetected 20 days ago

Outbound SalesLogisticsCustomer SupportLeadershipCollaboration

About the role

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Own on‑site production and logistics end‑to‑end (pre‑arrival through shipping), balancing throughput, cost, and uncompromising quality; grading remains out of scope and run by a separate org
Own and deliver Safety, Quality, Productivity, Throughput, and service KPIs, establishing operating mechanisms and review cadences that drive accountability across teams
Drive continuous improvement (CPI mindset) to increase throughput, efficiency, and quality; define and standardize processes that scale while reducing variability
Build a high‑ownership culture that values urgency, workplace pride, and operational discipline-from how the workspace looks to how it functions
Develop leaders and teams in partnership with the People team, enhancing skills and engagement while aligning to an integrated business strategy
Manage site risk across safety, security, and insurance considerations through cross‑functional collaboration and governance
Partner with Product and Engineering to implement new and improved tech solutions that unlock measurable operational gains
Lead through subordinate managers across multiple integrated departments, setting methods, techniques, and evaluation criteria for obtaining results at the functional level
Lead by example and be a champion of all company policies, including safety, attendance & security
Communicate across senior stakeholders, reconciling multiple views to drive business results and ensuring schedules and budgets meet functional requirements

10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles
Possess a continuous improvement mindset with experience in observing, recommending, testing, and implementing process changes that increase quality and efficiency on a consistent basis.
Your recruiter will be able to clarify expectations and answer any questions you have.

The salary for this position is $156,163 - $188,149.
Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Vacation: All salaried employees are eligible for flexible time-off.
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

All regular, full-time employees are eligible for ten company paid holidays
We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

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This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.