Legora

Legora

Director, Engagement - Enterprise, West

San Francisco · Director

Sponsorship not specifiedDetected 14 days ago
Account ManagementCustomer SuccessCadenceLeadershipCommunicationCollaborationMentoring

About the role

  • The way legal work gets done is changing, and Engagement is at the center of that transformation.

Responsibilities

  • You'll lead the post-sale customer experience for a vertical (e.g., Enterprise Firms, East or Enterprise Corporates, East) - owning onboarding, adoption and long-term value realization across every account in it, through the teams and leaders you build.
  • Define the engagement model for your vertical, setting the standard for how your team designs each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that customer adopts Legora and transforms the way they work.
  • Set the standard for how the team drives sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews - turning what works across portfolios into repeatable, scalable motions the whole vertical adopts.
  • Partner with Leadership and orchestrate engagement from cross-functional teams across your vertical to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end context across your portfolio and shaping how Legora delivers value.
  • Partner with GTM leadership on key commercial moments across the vertical to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities - coaching the team to lead these conversations and stepping in on the most complex or strategic renewals and expansions.
  • Partner with teams and clients domestic and internationally.
  • This is a role for someone who has led change inside large, complex organizations and built and scaled the teams - and the leaders - that deliver it, and knows that real transformation is designed and managed.
  • We invest in our people with a comprehensive, thoughtfully designed
  • Family Support

Requirements

  • You care deeply about customer outcomes and you know that transformation has to be designed and led - and that scaling it across a vertical takes a high-performing team and the leaders to run it. You're proactive, strategic and comfortable steering demanding, senior stakeholders and executive sponsors through significant change. You take pride in being the reason customers - and the teams behind them - adopt, grow and succeed.
  • We're looking for:
  • A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations - and building and leading the teams - and leaders - that deliver them at scale.
  • Experience building the standards and operating rhythms that scale tailored, client-level transformation roadmaps and adoption plans across a vertical and steering them to measurable outcomes.
  • 10+ years in management consulting, customer success, account management, or a related field, with 5+ years managing client-facing teams - including other managers and team leads - ideally with exposure to high-growth B2B SaaS or Legal Tech.
  • A track record of owning adoption, retention, and satisfaction across a vertical of enterprise clients and senior stakeholders - and of developing the people and leaders who deliver those outcomes.
  • you build inspection frameworks and run tight rhythms that keep multi-workstream initiatives moving across multiple teams and your clients confident.
  • Excellent communication skills and strong executive presence - written, verbal, and interpersonal. You are trusted in the boardroom with C-suite and legal leaders, coach your team and leaders through them, and roll up your sleeves with hands-on teams.
  • High EQ: you know when to listen, when to advise, when to coach and when to act - and when to step in versus let your team and leaders lead.
  • A love of fast-paced, early-stage environments where you build the playbook, the team and the function, not just build for yourself.

Nice to have

  • Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
  • Strong operational discipline
  • Excellent communication skills and strong executive presence - written, verbal, and interpersonal.
  • You are trusted in the boardroom with C-suite and legal leaders, coach your team and leaders through them, and roll up your sleeves with hands-on teams.

Skills

  • Comprehensive salary, benefits, and tools for success.

Compensation

  • Competitive package: Comprehensive salary, benefits, and tools for success.

Benefits

  • Multiple medical plan options through Aetna and Kaiser Permanente
  • HSA or Healthcare FSA (based on plan selection)
  • Dental plans via MetLife
  • Vision plans via Vision Care
  • Generous parental leave
  • Dependent Care FSA
  • Free One Medical membership for employees and dependents
  • Pre-tax commuter benefits
  • Life Insurance + STD/LTD
  • Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
  • Medical, Dental & Vision
  • Additional Perks

Company info

  • Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
  • Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
  • 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We've scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
  • We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
  • Legora is redefining how legal work gets done.
  • Not built for lawyers, built with them.
  • We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
  • Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
  • By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
  • 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
  • We've scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
  • Joining Legora means three things.
  • We lean in: ownership over titles, outcomes over intentions.
  • We fight for excellence: high standards, direct, ego-free feedback.

Equal opportunity

  • Equal Opportunity Employer
  • equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.
Apply directly at Legora →Create a free account for alerts like thisView Legora immigration profile

This listing is sourced directly from Legora's careers page and normalized into a canonical job model.