PMs for Hire

Incident Response Manager - Product & Engineering

New York City, NY

H1B sponsorship available$290k-$365kDetected 27 days ago

Distributed SystemsCloud PlatformsNLPIncident ResponseLogisticsResearchLeadershipCommunicationCollaboration

About the role

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents.
When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks.
The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them.

Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents
Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Years of experience required will correlate with the internal job level requirements for the position
Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)

$290,000 - $365,000 USD
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
However, some roles may require more time in our offices.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Anthropic's mission is to create reliable, interpretable, and steerable AI systems.

However, we aren't able to successfully sponsor visas for every role and every candidate.
But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We do sponsor visas!

This listing is sourced directly from PMs for Hire's careers page and normalized into a canonical job model.