The Whole Group

The Whole Group

Solution Architect - ServiceNow

United States

Sponsorship not specifiedDetected 9 days ago
Code ReviewAWSGCPAzureRESTAgentic AIProduct StrategyAgileCRMSalesSupply ChainIntellectual PropertyCustomer SuccessSASCommunicationMentoring

About the role

  • At TWG, Solution Architects are technical authorities and trusted client advisors.

Responsibilities

  • We don't just deliver; we create.
  • Develop proprietary solutions, build new intellectual property, and help shape the future of AI-powered and agentic transformation for the enterprise.
  • At TWG, Solution Architects are technical authorities and trusted client advisors. You don't just design - you defend, validate, and elevate the quality of everything built under your architecture.
  • Lead end-to-end architectural design and solutioning for ServiceNow implementations across CSM, SOM, FSM, FSO, SPO, SLO, and APO.
  • You don't just design - you defend, validate, and elevate the quality of everything built under your architecture.
  • Define technical standards, design patterns, and governance practices that drive quality and consistency across delivery teams.
  • Partner with clients and internal stakeholders to gather requirements, advise on platform capabilities, and translate business needs into durable, scalable designs.
  • Act as technical thought leader and trusted advisor on your engagements, enabling teams to build with confidence and clients to invest with trust.
  • Support the sales cycle with pre-sales solutioning, technical validation, and platform expertise during proposal development.
  • The opportunity to build - templates, frameworks, and processes that outlast any single engagement.

Requirements

  • 5+ years designing and implementing ServiceNow solutions at scale.
  • Deep platform expertise across ServiceNow architecture, CMDB, security, scripting, and integration methods.
  • Hands-on experience with CRM modules (CSM, SOM, FSM), FSO (Insurance and Banking), and Finance & Supply Chain Operations (SPO, SLO, APO).
  • Experience with ServiceNow Agentic AI and third-party AI integrations.
  • Familiarity with ISVs including Logik.AI, Tenon, and others relevant to core competency areas.
  • Active AI tool usage - you work faster and smarter using AI across the architecture and delivery lifecycle.
  • ServiceNow Certified System Administrator (CSA). required.
  • Certified Implementation Specialist in at least 2 modules (CSM, FSM, SOM, FSO, SPO, SLO, or APO). required.
  • Familiarity with cloud technologies (Azure, AWS, GCP) and enterprise architecture frameworks (e.g., TOGAF).
  • Experience & Skills

Nice to have

  • Certified Application Developer (CAD) - preferred.
  • Certified Technical Architect (CTA) or Certified Master Architect (CMA) - preferred.
  • Preferred Background

Skills

  • Every consultant is equipped with cutting-edge AI tools to work smarter, faster, and more strategically.
  • Architect integration strategies using REST/SOAP APIs, IntegrationHub, and ServiceNow Data Fabric.

Compensation

  • Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.

Benefits

  • Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.
  • We love ServiceNow-their innovation velocity, product vision, and their unwavering commitment to "one platform" excellence-and we chose to focus on it for one reason: it's where transformation happens.

Company info

  • drive customer and revenue transformation on ServiceNow by leveraging the next generation of agentic workflows and AI-powered enterprise solutions.
  • We operate on a next-generation consulting model-one that's built to break traditional norms and accelerate time to value.
  • By partnering closely with ServiceNow's leading platform and product teams, we design the fastest, most assured delivery models to generate real, measurable outcomes and strategic impact for modern, forward-thinking organizations.
  • Join The Whole Group - Shaping the Future of AI-Powered Business Transformation on ServiceNow
  • At The Whole Group, we are redefining what consulting looks like in an AI-powered world.
  • Why Work With Us?
  • We are seeking a strategic and hands-on ServiceNow Solution Architect to lead the design of intelligent, scalable, and secure solutions across the ServiceNow platform.
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