Elation Health

Elation Health

Enterprise Account Management Leader

US- Remote

Work authorization required$175k-$200kDetected 54 days ago
ReactProduct StrategyOKRsSalesforceCRMAccount ManagementPipeline ManagementForecastingProcurementCustomer SuccessCadenceEHR/EMRLeadershipCommunicationProblem SolvingMentoring

About the role

  • At Elation, our team is committed to enhancing physician and patient quality of life.
  • We're at a moment where AI is reshaping how clinicians work and how enterprise buyers decide.
  • You connect product capability to customer needs, and you bring expansion conversations into the relationship naturally. - Coaching & Development: You invest in your people.

Responsibilities

  • You forecast accurately, manage renewal risk proactively, and know how to have a hard commercial conversation with grace
  • You build trust quickly and hold it over time
  • Build processes that scale including data hygiene, accurate forecasting, and structured reporting to run the business.
  • Elation has earned the trust of over 40,000 clinicians across the country - and we've done it by building software that actually helps physicians focus on patients, not paperwork.
  • This role has a direct line to executive leadership and real influence on how we build, price, and position for enterprise.
  • If you want to own something meaningful in a mission-driven company at a pivotal growth stage, this is it.
  • Own NDR (net revenue retention) and GRR (gross revenue retention) targets across the enterprise portfolio; this is a revenue-accountable role, not a support function
  • Build and execute expansion strategies - cross-sell of Elation's billing, payments, and AI solutions, upsell into multi-site and enterprise tiers, and new product adoption across the portfolio
  • Lead commercial negotiations on renewals and expansions, partnering with Sales where needed
  • Maintain a healthy, accurate expansion pipeline in Salesforce; forecast with rigor and conviction

Requirements

  • 8+ years in enterprise account management or customer success in a SaaS environment, with a strong commercial track record.
  • Track record of managing workstreams across cross-functional teams (internal and external), coordinating delivery across multiple parties toward a shared outcome

Nice to have

  • Experience leading large, complex client engagements with accountability for scope, budget, timelines, and stakeholder satisfaction - Big 4 or top-tier consulting background a strong plus

Compensation

  • $175,000-200,000 + variable compensation
  • Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
  • We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.
  • Elation welcomes individuals from all backgrounds and walks of life.

Company info

  • You understand that software adoption is an organizational challenge as much as a technical one; you help customers build internal champions, manage resistance, and sustain momentum
  • Our enterprise segment is growing, our product platform is expanding (EHR + Billing + AI), and we need a leader who can take our most important customer relationships to the next level commercially and strategically.

Equal opportunity

  • Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
  • Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

Visa & Work Authorization

  • Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and
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This listing is sourced directly from Elation Health's careers page and normalized into a canonical job model.