Childrenscouncilsf

Manager - Provider Enrollment

San Francisco, CA · Contract

No sponsorship$98k-$102kDetected 13 days ago

SalesforceProcess ImprovementCustomer SupportMentoringMicrosoft Office

About the role

The manager ensures that services are accessible, meet the needs of the community, and are aligned with the organization's vision, mission, and strategic plan.
They are responsible for ensuring responsive, high-level customer service for providers, from their initial engagement to ongoing participation in our state and locally funded child care programs.
They enthusiastically engage their team in proactively solving problems and reducing barriers for providers to participate in the childcare subsidy system.

Oversee, manage and successfully meet the local and state government contractual obligations related to subsidy payment, enrollment and data system supports.
Able to devise, manage and rollout new support approaches and materials based on revised processes, training, reporting and system enhancements.
Maintain expertise in the successful use of state and local early childhood data systems.
Use client feedback to identify program needs and service improvements that deliver better value and greater efficiency.
Demonstrated ability to work collaboratively, share information across teams, and to encourage collegial working relationships and team building within and with external partnerships.
Develop, manage, motivate, and mentor a diverse, high-performing team towards meeting deliverables.

Must have at least two years of supervisory experience managing a small to mid-sized team.
Experience working independently on managing department contracts, deliverables, and department deadlines.
Must be able to communicate effectively and constructively with persons of diverse cultures, language groups, and abilities
Strong analytical and systems improvement experience Competency with MS Office Suite and databases (such as Salesforce).
A background clearance is required.
Must have the ability to sit at a desk, and/or stand for extended amounts of time.
Need to have the ability to understand, comprehend and navigate multiple ways of communicating.

Bilingual in Spanish (preferred)
Bilingual in Spanish (preferred) PHYSICAL REQUIREMENTS: Must have the ability to sit at a desk, and/or stand for extended amounts of time.

For decades, we have worked in partnership with community stakeholders to support the early care and education field.

This listing is sourced directly from Childrenscouncilsf's careers page and normalized into a canonical job model.