innpower

innpower

Billing & Settlements Manager

Innisfil, Ontario

Sponsorship not specifiedDetected 20 days ago
ComplianceForecastingHRCustomer SupportLeadershipProblem SolvingTime ManagementInternal Audit

About the role

  • The role also contributes to financial oversight, and continuous improvement initiatives that enhance operational efficiency, regulatory compliance, and customer experience.
  • Provide overall leadership and accountability for all billing activities across the organization, including electricity, water, wastewater, thermal, and gas billing.
  • Oversee billing cycles, adjustments, corrections, and re-bills, ensuring strong record-keeping and audit trails.

Responsibilities

  • Maintain the integrity and accuracy of billing data within the Customer Information System (CIS) and related systems; conduct regular reviews to identify and resolve billing errors.
  • Develop, maintain, and improve billing policies, procedures, and documentation to support consistent and compliant practices.
  • Ensure timely acquisition and validation of metering and consumption data to support accurate and efficient billing cycles.
  • Lead and oversee all electricity settlement and reconciliation activities, ensuring accurate and timely settlement of energy and transmission costs with the Independent Electricity System Operator (IESO).
  • Manage water and wastewater settlement and reconciliation processes with municipal partners, bulk suppliers, and service providers in accordance with service agreements and regulatory requirements.
  • To be one of Canada's most innovative utilities, committed to boldly leading change, to create maximum value for our stakeholders.

Requirements

  • University degree or College diploma in Finance, Business or a related field.
  • Minimum of 5 years' billing experience
  • Minimum of 5 years' experience managing a team, preferably in a unionized environment
  • Proficiency with NorthStar Customer Information System, mCare, Savage, Utilismart, MDMR, QMC, MeterConnx, etc. is considered an asset.
  • If you are interested in this opportunity, we would love to hear from you!
  • Financial designation will be considered an asset.
  • Excellent interpersonal, project/time management, report-writing, presentation, problem-solving, and staff leadership and supervisory skills with a strong aptitude for adapting to change.
  • InnPower values an inclusive environment. Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process. To request accommodation, please contact Human Resources at people@innpower.ca.
  • We thank all respondents for their interest, however only those who will be requested to attend an interview will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Company info

  • Located at 7251 Yonge Street in Innisfil, InnPower is one of the fastest growing electrical utilities in Ontario, servicing the Town of Innisfil and South Barrie. We serve our community as the local hydro utility - looking after the distribution ("wires") business - with approximately 24,000 customers, and a service territory of 292 square kilometers.
  • We've created an inclusive culture where employees are encouraged to share new ideas and opinions, and have their voices heard!
  • Our Mission: To deliver the energy our communities depend on to grow and prosper, with a commitment to safety and reliability, and a passion for value-added services to our customers, employees, and shareholder.
  • Our Vision: To be one of Canada's most innovative utilities, committed to boldly leading change, to create maximum value for our stakeholders.
  • Health, Safety & Environmental (HSE) Stewardship
  • Innovation & Sustainability
  • Fostering a Collaborative, Supportive & Respectful Culture
  • Community Leadership & Presence
  • Excellent health and dental benefits
  • Employee Assistance Program for mental health & wellbeing
  • We have a fantastic workplace culture!
  • The role provides operational leadership to billing staff, maintains strong billing controls and data integrity, and ensures effective reconciliation of revenues and settlements with market participants, municipalities, and service partners.
  • Working collaboratively with Customer Service, Finance, Regulatory, and internal stakeholders, the position supports regulatory compliance and revenue assurance.
  • Located at 7251 Yonge Street in Innisfil, InnPower is one of the fastest growing electrical utilities in Ontario, servicing the Town of Innisfil and South Barrie.
  • We serve our community as the local hydro utility - looking after the distribution ("wires") business - with approximately 24,000 customers, and a service territory of 292 square kilometers.
  • To deliver the energy our communities depend on to grow and prosper, with a commitment to safety and reliability, and a passion for value-added services to our customers, employees, and shareholder.
  • Fiscal Prudence
  • Why work for InnPower?
  • A great pension plan
  • The Opportunity
  • The Manager of Billing and Settlements is responsible for leading and overseeing all billing and utility settlement activities for InnPower and its affiliates, ensuring accurate, timely, and compliant billing for electricity, water, wastewater, and other services.
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