Atlas Air

Customer Movement Manager

Erlanger, KY, USA

Sponsorship not specified$78k-$102kDetected 15 days ago

Outbound SalesLogisticsCustomer SupportCommunicationOrganizational Skills

About the role

The Customer Movement Manager serves as the primary customer advocate and customer communication interface within the Global Control Center during their shift.
The Manager ensures that customer communications are timely, accurate, and aligned with recovery strategies.
This role is critical to delivering an outstanding customer experience, especially during high-visibility events, seasonal operations, or irregular operations.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.
Maintain situational awareness of flight activity and key customer sensitivities within a 72-hour operational horizon.
Collaborate with the GCC Bridge team to advocate for commercially critical decisions and flag competing priorities early.
Document and track customer impacts and communications per SLA protocols.

Minimum 4 years in an airline operations, customer service, or dispatch environment.
Strong understanding of OCC functions and control center decision-making.
Experience communicating with or supporting customer operational teams.
Proficiency with operational tools and tracking systems used in control centers.
Excellent written and verbal communication skills with attention to tone, clarity, and professionalism.
Strong planning and organizational skills with a high level of attention to detail.
Ability to manage multiple high-priority tasks in a fast-paced operational setting.

Familiarity with Atlas Air operations or other global ACMI/charter airline models.
Experience supporting peak operations or event-based movements (e.g., sports teams, perishables).
Associate or Bachelor's degree in Aviation Management, Business, or a related discipline.
The Company is an Equal Opportunity Employer.
To view our Pay Transparency Statement, please click here: Pay Transparency Statement
we lift ambition.
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$77,500 - $101,500 USD
Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors.
In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.

Support implementation of proactive planning measures for special operations (e.g., holiday peaks, charters).
Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors.

At Atlas Air Worldwide, we're not just an airline, we're a global engine powering cargo, passenger, and leasing operations across more than 70 countries.
At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet.
Join us and be part of a team that lifts more than cargo; we lift ambition.

loyees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other

This listing is sourced directly from Atlas Air's careers page and normalized into a canonical job model.