Gongio

Technical Support Engineer (Enterprise Team)

Austin | Chicago | San Francisco · Full-time

Sponsorship not specified$35k-$50kDetected 8 days ago

PythonHTMLCSSGitSQLSnowflakeAWSAzureLinuxJiraSalesforceCustomer SuccessCustomer SupportZendeskCommunicationCritical ThinkingMentoringAdaptability

About the role

The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams.

Maintain a customer-first approach, proactively identifying pain points and advocating for solutions that improve the customer experience.
Escalate critical technical issues to Tier 3 Support and Engineering teams, ensuring clear documentation and effective collaboration.
Work closely with Engineering, Product, Sales, and Customer Success teams to drive resolution of customer-impacting issues.
Identify inefficiencies in support workflows and contribute to automation, tooling, and documentation enhancements.

Experience supporting enterprise-level clients with SaaS products.
Experience with Okta, Azure provisioning, SFTP, GitHub, and configuration implementation.
Familiarity with Python, HTML/CSS, and scripting for debugging and automation.
Some knowledge of AWS, Linux, and cloud-based infrastructure.Experience handling high-priority customer escalations, leading customer calls, and working with international teams.
4+ years in technical support, product support, or developer support roles.
B2B SaaS, technology companies, enterprise software support.
Zendesk, Jira, Salesforce, API debugging tools, Browser Dev Tools.
SQL, Snowflake, Elastic/Kibana, Data Visualization.
Proven track record of identifying inefficiencies in support processes and contributing to automation or workflow enhancements.
Involvement in onboarding and mentoring new hires, sharing best practices, and driving team-wide improvements.

Gong harnesses the power of AI to transform how revenue teams win.
For more information, visit www.gong.io.
Your work will have a direct impact on customer satisfaction, product adoption, and operational efficiency.

At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.
The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
So if this sounds like something that interests you regardless of compensation, please reach out.

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Work from home stipend to help you succeed in a remote environment.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location.

Austin or New York City.
Identify and document workarounds and solutions for known issues, helping customers stay productive.
At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.

This listing is sourced directly from Gongio's careers page and normalized into a canonical job model.