WorkWhile
Frontline Strategist (Product Manager), FDE
San Francisco
Sponsorship not specifiedDetected 5 days ago
Customer SupportCommunicationCollaboration
About the role
- Our ultimate goal is to compress time to PMF-at-scale for key accounts and compound learnings across the portfolio.
- As our first Frontline Strategist (Product Manager), you'll be the connective tissue of this pod.
- You'll work directly alongside our Frontline Engineers and customers to define what gets built, why, and in what order, translating messy field problems into clear product direction.
Responsibilities
- Lead discovery and scoping conversations with customer stakeholders, often without a fully defined brief
- Define and prioritize what the FDE pod builds - custom integrations, workflow tooling, customer-specific extensions - in collaboration with engineering and the core product team
- Make clear calls on build vs. configure vs. escalate: know when a customer problem is a one-off and when it's a product gap
- Partner with core product stakeholders to ensure field learnings influence the roadmap, not just the backlog
- Keep cross-functional stakeholders (GTM, Customer Support, Operations) aligned on what the pod is doing and why
- Help build the playbook from scratch: this pod will be a reference model for how WorkWhile scales enterprise delivery
- a world class team focused on going deep with key enterprise customers, understanding their operational reality, and building solutions that make WorkWhile genuinely work for them.
Requirements
- 7+ years in a product management, technical program management, or highly consultative customer-facing role
- Comfort operating in ambiguity: you've scoped work from incomplete briefs before and know how to move forward anyway
- you can hold a room with a VP of Operations and a conversation with an engineer in the same afternoon
- Instinct for prioritization: you know the difference between what a customer is asking for and what they actually need
Compensation
- Competitive base salary + equity in a high-growth, venture-backed company
Benefits
- Competitive base salary + equity in a high-growth, venture-backed company
- Medical, dental, & vision coverage
- Flexible time off
- WFH stipend to support your home office needs
Company info
- Embed with enterprise customers alongside Frontline Engineers, understanding their workflows, their data, their constraints, and where WorkWhile fits (and where it doesn't yet)
- Own the feedback loop from the field: synthesize what you're seeing across customers into patterns, and surface those patterns as product signal
- Drive rapid prototyping cycles with the FDE team: get something in front of customers fast, learn from it, and iterate
Equal opportunity
- Equal Opportunity Employer.
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