Vanta

Director, Commercial Customer Success

Remote U.S · Director

Sponsorship not specifiedDetected 48 days ago

ComplianceAccount ManagementCustomer SuccessCadenceHIPAALeadership

About the role

We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies.

As the Director, Commercial Customer Success at Vanta, you will own and scale our Commercial Customer Success function - including our Partner Customer Success motion.
We aim to build strong, lasting relationships and drive long-term customer success and retention.
Design and grow how Vanta drives customer outcomes through our partner customer success program - working cross-functionally to establish the model, enablement, and shared metrics for a partner customer success motion that scales our impact.
Apply process, automation, and AI to handle volume efficiently across the Commercial segment, while protecting and strengthening the one-to-one, customer-facing motion that still drives value here.
Build the segmentation and playbooks that take low-value work off CSMs' plates so their time goes where relationships and outcomes are actually won.
Hire, coach, and develop a team of CS managers and CSMs.
Set the talent bar, build succession depth, and raise overall team capability and judgment.
Own the metrics that matter - gross and net retention, adoption, time-to-value, and expansion - and establish the operating cadence to manage them with urgency and transparency.
Partner with Sales, Account Management, Partnerships, Product, Support, Marketing, and Rev Ops to align on customer needs, remove blockers, and advocate for the Commercial and partner segments.
Virtual team building activities, lunch and learns, and other company-wide events!

What you can expect as a Vanta'n:
11 company-paid holidays
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state.
As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
We started in 2018, in the wake of several high-profile data breaches.
Now more than ever, making security continuous-not just a point-in-time check- is essential.
Referral Instructions

Uses data, frameworks, and strong judgment to make timely decisions and run an operating cadence against clear KPIs.

Define a clear vision, strategy, and success metrics for Commercial Customer Success, translating Vanta's company goals into functional priorities and a concrete operating plan.
Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
Remote workspace, internet, and cellphone stipend

At Vanta, our mission is to help businesses earn and prove trust.
You will define the strategy, operating model, and standards that ensure our Commercial customers achieve their desired outcomes and realize lasting value from Vanta, while building the Partner Customer Success motion that extends our reach and impact.
The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from our products.

This listing is sourced directly from Vanta's careers page and normalized into a canonical job model.