Shield AI

Director, People Operations (R5390)

San Diego, California · Director · Part-time

Sponsorship not specified$160k-$250kDetected 5 days ago

JiraStakeholder ManagementLogisticsProcess ImprovementRecruitingHRHRISOnboardingLeadershipCommunicationLean Manufacturing

About the role

Lead day-to-day operations, ensuring consistent, high-quality service delivery across the employee lifecycle.
Lead and scale a rapidly growing People Operations function through direct leadership, with full accountability for team performance, service quality, and outcomes across the candidate and employee lifecycle.
Establish team structure, capacity planning, KPIs, and operating rhythms to support hiring velocity, onboarding effectiveness, and ongoing operational excellence.
Transform People Operations into a self-service-first, AI-enabled support model.
Design and implement service delivery architecture, including automation, case management, and digital support channels to support rapid company scaling and global expansion.
Lead enterprise knowledge management to enable self-service and improve consistency and AI effectiveness.
Own and drive service performance, including SLAs, response times, quality, and employee satisfaction.
Establish governance for AI-enabled execution and support, ensuring accuracy, compliance, and appropriate escalation.
Select and manage external vendors and platforms specific People Operations.
Operational Excellence & Process Design

Bachelor's degree in Human Resources, Business Administration, or related field.
15+ years of progressive HR or People Operations experience in complex or high-growth environments.
7+ years leading People Operations or HR Shared Services teams.
Experience designing and scaling shared services and service delivery models.
Proven track record of operational transformation, including automation and AI-enabled solutions.
Strong expertise in employee lifecycle operations, compliance, and data governance.
Experience partnering with HRIS and enterprise technology teams.

Master's degree or MBA in a related field.
Experience in technology, aerospace, defense, or high-growth industries.
Experience with UKG, Ashby and Jira
Background in service management, digital transformation, or operational excellence.
Knowledge of Lean, Six Sigma, Agile, or ITIL methodologies.
Experience supporting multi-state or global workforce operations.
Relevant certifications (e.g., SHRM-SCP, SPHR, PMP, Lean Six Sigma, ITIL).
All offers are contingent on a cleared background and possible reference check.

#LI-AD7 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Sala

Military fellows and part-time employees are not eligible for benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
Define and execute a unified People Operations vision, operating model, and multi-year roadmap spanning candidate interviewing, hiring, employee onboarding and employee lifecycle operations.

equal opportunity workplace and is an affirmative action employer.
If you have a disability or special need that requires accommodation, please let us know.

This listing is sourced directly from Shield AI's careers page and normalized into a canonical job model.