RoadRunner Recycling
Service Operations Representative
Remote - USA
No sponsorship$21k-$24kDetected 21 hours ago
Account ManagementCustomer SuccessCommunicationCollaboration
About the role
- As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation.
- This role sits at the center of action - partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience.
- If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility.
Responsibilities
- Manage and resolve all incoming service requests and operational issues that occur after the services are active (post-implementation) for the Mid-Market customer base.
- Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume, ensuring critical service requests are addressed promptly.
- Collaborate effectively with internal Customer Success, Sales, and Operations teams to understand service requirements and ensure vendors are correctly configured to deliver the agreed-upon solutions.
Nice to have
- Bachelor's Degree is preferred
Skills
- Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
- Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
- Strategic thinker with the ability to grasp the tactical details.
- Strong analytical and problem solving. Solid decision making in a timely manner.
Compensation
- $21 - $24.04 per hour with 3% bonus (Remote - United States)
Benefits
- Ensure all documentation is accurate, complete, and adheres to established best practices for long-term account health.
Company info
- Customers, Hauling partners, Account Management, Internal Operations teams
- Interacts with: Customers, Hauling partners, Account Management, Internal Operations teams
- We are excited to consider talented individuals from across the country.
Equal opportunity
- RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals.
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
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This listing is sourced directly from RoadRunner Recycling's careers page and normalized into a canonical job model.