Protegrity

Protegrity

Principal Customer Success Manager (817)

Fairfield Connecticut · Principal

Sponsorship not specified$30k-$40kDetected 13 days ago
SQLPostgreSQLBigQuerySnowflakeRedshiftDatabricksAWSGCPAzureCloud PlatformsDockerKubernetesCI/CDLinuxDevOpsPlatform EngineeringMachine LearningData AnalysisLLMsRAGCybersecuritySOC OperationsComplianceProject Management

About the role

  • We leverage advanced cryptographic methods such as tokenization, format-preserving encryption, and quantum-resilient techniques to protect sensitive data.
  • If you're ready to shape the future of data security, Protegrity is the place for you.
  • Protegrity is seeking a passionate and talented Principal Customer Success Manager to join our Customer Success team.

Responsibilities

  • Manage to ARR retention targets by building account plans, identifying renewal risk early, and driving proactive engagement strategies that increase product adoption, strengthen executive alignment, and reinforce business value before renewal cycles begin.
  • Develop productive relationships with stakeholders from CISO, CDO, and Head of Data/AI down to platform engineering and security operations, and manage the needs, requests, and communications across that spectrum.
  • Maintain knowledge of industry trends and technology developments relevant to customer and programmatic space - including AI security, agentic workflows, quantum-resilient cryptography, and evolving compliance regimes (PCI DSS, HIPAA, GDPR, DORA).
  • Review client requests with Technical Support or Product Management and take action as necessary
  • Review client requests with Technical Support or Product Management and take action as necessary; act as the structured voice of the customer back into Product and Engineering on the containerized platform rollout, AI Team Edition tech preview, and longer-term roadmap priorities.
  • Work with Support, Services, and Training to ensure smooth onboarding of new customers, and to onboard existing customers onto new product editions and form factors.
  • Review client requests with Technical Support or Product Management and take action as necessary; act as the structured voice of the customer back into Product and Engineering on the containerized platform rollout, AI
  • Develop, prepare, and nurture customers for advocacy - references, case studies, analyst briefings, and speaking opportunities at Protegrity events.

Requirements

  • Consulting or solutions architecture experience with strong customer-facing skills is highly desirable.
  • Hands-on experience with multiple RDBMS systems (DB2, Oracle, MS-SQL, PostgreSQL) and/or modern data platforms (Snowflake, Databricks, Redshift, BigQuery, Hadoop).
  • Solid working experience with Linux/Unix-based operating systems (RHEL, SUSE, Solaris, AIX) and Windows
  • Solid understanding of at least one major cloud platform (AWS, Azure, or GCP) and working knowledge of DevOps and containerization (Docker, Kubernetes, CI/CD pipelines).
  • ability to identify opportunities and transform them into action across cross-functional teams and all levels of management.

Nice to have

  • Ensuring a diverse and inclusive workplace is our priority.

Compensation

  • We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off.

Benefits

  • Own a portfolio of strategic customer accounts as a book of business, with accountability for gross retention, net retention, renewal readiness, customer health, and long-term expansion across the installed base.

Company info

  • We are committed to an environment of acceptance where you are free to bring your full self to work.
  • Run structured at-risk account playbooks for customers showing signs of churn, including low platform usage, unresolved support escalations, stalled onboarding, weak executive sponsorship, limited use-case adoption, compliance gaps, or competitive displacement risk.
  • Work with customers and Protegrity architects to develop and refine solution plans for customer deployments, and assist in their implementation in an advisory capacity - spanning legacy ESA/DSG/protector environments, the new containerized microservices platform, and Protegrity AI Team Edition.
  • Be a single point-of-contact for process, interlocks, communications, and technical issues for customers.
  • Lead customers through the transition from appliance-based Protegrity (ESA, DSG, classic protectors) to the new containerized, Kubernetes-native microservices architecture - co-authoring migration plans with Product, Solutions Engineering, and Professional Services, and de-risking re-platforming of production tokenization, encryption, and policy workloads with zero regression in compliance posture.
  • Drive adoption of Protegrity AI Team Edition: help customers operationalize semantic-preserving encryption, data discovery and classification, anonymization, synthetic data, and guardrails inside notebooks, CI/CD, RAG pipelines, and agentic workflows.

Visa & Work Authorization

  • Run structured at-risk account playbooks for customers showing signs of churn, including low platform usage, unresolved support escalations, stalled onboarding, weak executive sponsorship, limited use-case adoption, compliance gaps, or co
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This listing is sourced directly from Protegrity's careers page and normalized into a canonical job model.