Smartsheet

Senior Software Engineer II - Applied AI (Remote Eligible)

-REMOTE, USA- · Senior · Full-time

Sponsorship not specified$193k-$245kDetected 25 days ago

PythonNode.jsDatabricksVector DatabasesAWSKubernetesTerraformPlatform EngineeringLLMsRAGLLMOps

About the role

The AI Platform Engineering team is looking for a highly motivated and talented engineer who are passionate about continuous learning and excited to grow in a fast-paced, innovative environment.
This full-time position reports to a Software Engineering Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

Build the AI Platform Foundation: Lead the design and ownership of the core infrastructure that serves as the backbone for all Smartsheet AI experiences.
Focus on building a robust, multi-tenant environment that reduces friction for internal teams, allowing them to deploy reliable and scalable AI features with ease.
By creating rigorous evaluation pipelines, you will ensure every AI-driven feature meets the high bar for safety, data privacy, and deterministic performance expected by our enterprise partners.
Drive technical strategy: Partner with principal engineers to define the technical roadmap for Smartsheet's AI infrastructure, making architectural decisions that will shape how we build with AI for years to come.
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter.
Lead the design and ownership of the core infrastructure that serves as the backbone for all Smartsheet AI experiences.
Partner with principal engineers to define the technical roadmap for Smartsheet's AI infrastructure, making architectural decisions that will shape how we build with AI for years to come.
Let's build what's next, together.
Personal paid Volunteer Day to support our community

8+ years of software engineering experience, with at least 2 years working directly with LLMs in production
Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design
Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis
Experience with the following:
Vector Databases: Proficiency in managing and optimizing Pinecone, Milvus, Weaviate, or Databricks Vector Search.

Strong Python skills
comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)
Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what's broke, why it matters, and what needs to happen next without losing the room
A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus
Prior work in an Applied AI or LLMOps platform within a product company

The industry standard for AI.
Using Terraform, Pulumi, or AWS CDK to provision Vector Databases, SQS queues, and S3 buckets.
Setting up tracing tools like Langfuse, LangSmith, or MLflow to monitor "Time to First Token" (TTFT) and trace hallucination issues.

US employees receive 12 paid holidays per year
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
US Base Salary Pay Range
$192,500 - $245,000 USD

Employer subsidized medical/vision and dental coverage for full-time employees
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
Up to 24 weeks of Parental Leave
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.

Establish the mission-critical monitoring and quality assurance layers that protect Smartsheet customers.
We are an agile team that operates iteratively, focused on building high-quality software and adhering to rigorous operational best practices across complex, cross-functional distributed systems.
Engineer AI Trust & Safety Systems: Establish the mission-critical monitoring and quality assurance layers that protect Smartsheet customers.
What We're Looking For
Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.
By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking.
We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote

This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.