Ipsen
Senior Director, Patient Services, Rare Diseases
Cambridge (US) · Director
Sponsorship not specified$233k-$310kDetected 30 days ago
Data AnalysisComplianceProject ManagementCRMForecastingAuditingPerformance ManagementHIPAAPatient CareResearchLeadershipCommunicationCollaborationMentoringPublic SpeakingAdaptabilityInternal Audit
About the role
- Title:Senior Director, Patient Services, Rare Diseases Company:Ipsen Biopharmaceuticals Inc.
- About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience.
- Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Responsibilities
- We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact.
- The Senior Director, Patient Services, Rare Disease is responsible for leading the strategy, execution, and continuous improvement of patient support programs within Ipsen's Rare Disease portfolio.
- This leader ensures all Rare Disease services are integrated, compliant, and designed to reduce barriers to therapy initiation and adherence.
- This role plays a critical part in ensuring that Ipsen delivers best‑in‑industry patient support designed for the complexity and urgency inherent in Rare Disease treatment journeys.
- Collaborate with cross‑functional teams to ensure Rare Disease service offerings remain compliant, patient‑centric, and optimized for evolving market, payer, and policy dynamics.
- Track Rare Disease program KPIs and collaborate on dashboard development to monitor hub performance, access bottlenecks, case progression, time‑to‑therapy, and patient experience metrics.
Compensation
- The annual base salary range for this position is $232,500 to $310,000.
Benefits
- Director maintains deep expertise in the Rare Disease ecosystem, including reimbursement challenges, competitive programs, site‑of‑care considerations, and caregiver support needs.
- Translate the enterprise Patient Services vision into Specialty/Rare Disease operational plans, ensuring fit‑for‑purpose solutions that reflect the unique needs of low‑prevalence conditions and specialized sites of care.
- Partner closely with Rare Disease Brand, Field Access, Commercial, Medical, Legal, and Compliance teams to integrate patient service strategies with broader therapeutic area and corporate priorities.
Company info
- Ipsen Biopharmaceuticals Inc.
- Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries.
- At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success.
- Join us on our journey towards sustainable growth, creating real impact on patients and society!
- For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.
- Job Description: The Senior Director, Patient Services, Rare Disease is responsible for leading the strategy, execution, and continuous improvement of patient support programs within Ipsen's Rare Disease portfolio.
- This role ensures that all Rare Disease patient services operate with excellence, are fully aligned to brand and access priorities, and meet the unique needs of patients and caregivers navigating complex, high‑burden, low‑prevalence conditions.
- Director oversees the day‑to‑day management and optimization of Rare Disease patient service offerings-including leading the Director of Patient Access Managers, the Director of Patient Education Liaisons, the Rare Disease external hub operations, and our Patient Assistance and Co‑Pay programs.
- This role partners closely with Rare Disease Brand teams, Field Access, Field Leadership, and cross‑functional stakeholders to support national execution plans that improve patient access and streamline provider interactions.
- Director brings forward insights from operations, payers, and patient touchpoints to proactively shape strategy, elevate the patient experience, and respond to evolving market and policy dynamics affecting Rare Disease access pathways.
This listing is sourced directly from Ipsen's careers page and normalized into a canonical job model.