Sweetgreen

Sweetgreen

Senior Manager, Off-Premise & Digital Operations

Los Angeles, CA · Senior

Sponsorship not specified$111k-$150kDetected 23 days ago
AlgorithmsProject ManagementLogisticsLeadership

About the role

  • This role spans our full off-premise portfolio (marketplace, catering, outpost, and native delivery) and sits inside our Operations Services function, the team that bridges restaurant operations and technology.
  • This role is a seat at the table where operational constraints and commercial decisions intersect, and we need someone who can hold that intersection with data, clarity, and credibility.
  • You'll serve as the senior strategic layer above our existing delivery operations and logistics functions, and as the primary cross-functional connector to Marketing, Technology, Finance, and Restaurant Operations.

Responsibilities

  • Build and own the store-level routing model for all off-premise volume, including the fleet-wide capacity zone framework (green / yellow / red) that drives store activation decisions, digital configurations like order capacity settings, and commercial decisions like promotional eligibility and co-marketing investment.
  • Serve as the primary off-premise strategy partner to our field operations leadership, aligning on market-level activation decisions, surfacing capacity constraints before they become problems, and translating fleet-wide routing logic into decisions that make sense at the market level.
  • Own the operational side of the relationships with DoorDash, Uber Eats, EzCater, and others, including contract execution support, co-marketing investment input, operational SLAs, and platform uptime.
  • Drive algorithm optimization across platforms: prioritize prep time, order accuracy, capacity configuration, on-time performance, and other operational levers in partnership with platform reps and our Technology & Marketing teams.
  • Ensure campaigns and promotional mechanics are matched to real store capacity before they go live. When they're not, you're the person who says so and owns the fix.
  • Serve as the operational owner of the native delivery, outpost and catering channels, representing the needs of restaurant operators in how these channels are designed, configured, and scaled.
  • Own delivery fulfillment end-to-end: partner selection, SLA management, order accuracy, on-time performance, and cost per delivery.
  • Lead the technology roadmap for these channels, including evaluating and selecting platforms (order management systems, routing tools, tracking capabilities, fulfillment integrations) that improve fleet-wide operational performance.
  • You're the person who defines what operators need from these tools and drives the business case for investment.
  • Own the off-premise performance reporting layer for field and executive audiences, covering channel-level P&L, on-time metrics, capacity utilization, and fulfillment performance.

Requirements

  • 7+ years of experience in operations, strategy, channel management, or a related field
  • Strong analytical foundation with a modern toolkit: you know how to build from first principles, and you're comfortable using AI to work faster and more effectively
  • Strong project management skills with the ability to drive cross-functional initiatives across Marketing, Technology, Finance, and Field Operations
  • Direct experience with DoorDash, Uber Eats, EzCater, or similar platforms from the brand or operator side is a major plus, but not a requirement
  • What You'll Bring
  • Digital channel P&L fluency: understanding net economics after marketplace fees, discounts, co-funding, and fulfillment costs across multiple channel types
  • The cross-functional influence to push back on a campaign timeline or make the case for a system change without the org chart leverage to force either
  • A mechanical understanding of how platform ranking algorithms work and which operational inputs move the needle on visibility and order rate
  • Enough technical fluency to translate operational problems into system requirements, pressure-test proposed solutions, and engage engineering and product partners as a real counterpart
  • Structured decision-making under ambiguity: knowing when to move with imperfect information and when to wait, and communicating that reasoning in a way that builds trust

Nice to have

  • Clear, confident communicator who can translate operational constraints into commercial framing and advocate effectively without direct org chart authority
  • Experience in a high-growth consumer, tech, or startup environment where you owned a performance metric end-to-end is strongly preferred
  • Familiarity with how marketplace or platform businesses work, including ranking mechanics, algorithm-driven demand, and the operational levers that affect visibility and conversion, is strongly preferred
  • The ability to read store-level performance data (on-time rates, peak volume intervals, capacity configuration, format type) and translate it into routing decisions that hold up under scrutiny

Compensation

  • Starting salary range based on experience
  • $111,000 - $150,000 USD
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