Nasuni

Customer Success Manager

Boston, Massachusetts, United States · Senior · Contract

Sponsorship not specifiedDetected 27 days ago

Data AnalysisSalesforceCRMAccount ManagementCustomer SuccessResearchLeadershipCommunicationProblem SolvingPublic Speaking

About the role

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote.

Develop deep understanding of each customer's business objectives, success criteria, operational priorities, and technology strategy.
Build and maintain strong relationships with executive sponsors, business stakeholders, and day-to-day customer champions.
Create and execute Success Plans that align customer goals with measurable business outcomes and value realization.
Identify risks early, develop mitigation plans, and coordinate cross-functional resources to drive successful outcomes.
Operate as a core member of a customer account pod alongside Sales, Solution Engineers, TAMs, Support, and Product teams.
Partner closely with Sales teams to identify customer growth opportunities and provide strategic account insights.
Contribute to the evolution of customer success processes, playbooks, and engagement strategies to support continued growth across the US.
As a trusted advisor, you will partner closely with executive stakeholders and customer champions to ensure customers realize measurable business outcomes from their investment in Nasuni.
You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally.
This is a highly visible, customer-facing role ideal for someone who enjoys building executive relationships, driving business outcomes, and influencing customer strategy.

3-5 years of experience in Customer Success, Account Management, Technical Account Management, Customer Experience, or another customer-facing role within a B2B SaaS or technology company.
Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, ChurnZero, or similar.
Bachelor's degree or equivalent combination of education and experience.
Experience managing a portfolio of commercial or mid-market customer accounts and building strong customer relationships.
Demonstrated success driving customer adoption, retention, and overall customer satisfaction.
Experience conducting business reviews, success planning, or customer health discussions with business stakeholders.
Ability to identify customer risks, coordinate internal resources, and proactively drive resolution.
Experience collaborating cross-functionally with Sales, Support, Technical Account Managers, Solutions Engineering, and Product teams to deliver customer outcomes.
Strong communication, organization, presentation, and problem-solving skills with the ability to manage multiple customer priorities.
Ability to work in a hybrid environment, with three days per week onsite in our Boston Seaport office.

Experience supporting enterprise software, cloud, infrastructure, storage, cybersecurity, or data management solutions.
Experience working in a high-growth SaaS organization.
Ideal Qualifications
Experience presenting business value and product adoption insights to customer stakeholders.
Experience contributing to customer advocacy initiatives such as references, case studies, or customer communities.

Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery.
Nasuni helps businesses transform data from an obstacle into an opportunity.

includes an 80/20 pay mix aligned to customer retention, health, and strategic success objectives.

Compensation includes an 80/20 pay mix aligned to customer retention, health, and strategic success objectives.
Lead regular customer engagement cadences including business reviews, health checks, adoption discussions, and strategic planning sessions.
Proactively monitor customer health, engagement, adoption trends, and business risks.
Risk Management & Customer Health
Utilize Gainsight and other customer success tools to maintain accurate customer health scoring, success plans, activity tracking, and risk management workflows.
Support account planning activities by sharing customer health, adoption trends, business priorities, and stakeholder intelligence.
Customer retention and account health

Own the post-sales relationship for a portfolio of commercial customers across the US.
Drive product adoption and utilization across customer environments to ensure customers achieve maximum value from their Nasuni investment.
Partner with customers to support key initiatives, projects, migrations, and operational milestones.
Educate customers on new product capabilities, roadmap developments, best practices, and emerging solutions.

This listing is sourced directly from Nasuni's careers page and normalized into a canonical job model.