Brown & Brown
Client Experience Group Lead
Remote - USA
Sponsorship not specifiedDetected 2 days ago
ComplianceAccountingExcelCustomer SupportHIPAACommunicationProblem SolvingMicrosoft Office
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Ensure all incoming services tasks (as assigned to group) are accurately assigned and completed in a timely manner.
- Mentor and train team on various service-level tasks and activities, as needed.
- Assist internal team and the universities for adding students, deleting students, making any status changes, etc.
Responsibilities
- Assist internal team and the students regarding waivers, eligibility and enrollment questions, changes, support e-mails, refunds, etc.
- Maintain a good working relationship with schools and students alike.
- Maintain complete confidentiality of company business.
Requirements
- PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook
- Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
- Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.
Nice to have
- Bachelor's Degree preferred
- Previous customer service and data entry experience preferred
Skills
- Strong written and oral communication skills
- Sound problem solving skills
Compensation
- 28.00 - 29.00 Hourly
- The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Benefits
- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness:
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off, Holidays, Preferred Partner Discounts and more.
- Not reflective of all benefits.
- Enrollment waiting periods or eligibility criteria may apply to certain benefits.
- Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Company info
- Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
- Directly corresponds with schools and carriers as a company representative to ensure tasks and processes are being performed and are meeting client and partner expectations.
- Communicate and interact effectively and professionally with co-workers, management, customers, etc.
Equal opportunity
- As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".
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This listing is sourced directly from Brown & Brown's careers page and normalized into a canonical job model.