Docker, Inc
Customer Experience Engineer, CXE-T
Canada
No sponsorshipDetected 29 days ago
DockerCI/CDDevOpsPlatform EngineeringMachine LearningAgentic AIAccount ManagementSupply ChainLeadershipCommunication
About the role
- Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls.
- As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
Responsibilities
- Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences.
- Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance).
- On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives.
- Build assets that directly support customer journey stages and remove common technical blockers.
- Technical Advisory & SE/SA Overflow Support
- Serve as a subject matter expert for non-support technical questions that exceed standard documentation.
- Secure build pipelines
- Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles.
- We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Requirements
- You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations.
- You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required.
- 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles.
- Strong hands-on expertise in:
- Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement.
- Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences.
- Required
- Preferred
Nice to have
- Docker and container ecosystems
- Secure software supply chain practices
- CI/CD pipelines and modern cloud-native architecture
- Experience designing and executing structured PoCs with defined success criteria.
- Ability to present complex technical topics clearly to senior engineering audiences.
- Strong written communication skills
- experience producing technical blogs or deep technical content.
- Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments.
Skills
- Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance.
- Defined success criteria
- Clear architectural reference pattern
- Reusable demo environment or walkthrough
- Publish at least one deep technical asset (e.g., advanced blog, architecture guide, recorded lab).
- Expand PoC frameworks into reusable "customer-ready" kits.
Compensation
- Technology stipend equivalent to $100 USD net/month
Benefits
- Home office setup
- 16 weeks of paid Parental leave (after 6 months of employment)
- Technology stipend equivalent to $100 USD net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Medical benefits, retirement and holidays vary by country
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
Company info
- Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution.
- Translate Docker capabilities into practical architectural patterns customers can implement.
- we are a growing start-up and want all employees to have a share in the success of the company
- The more inclusive we are, the better our company will be.
Equal opportunity
- equal opportunity.
Visa & Work Authorization
- Docker does not offer visa sponsorship for this role.
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This listing is sourced directly from Docker, Inc's careers page and normalized into a canonical job model.