Wellthy

Care Adviser, Housing

Sponsorship not specifiedDetected 5 days ago

LogisticsCustomer SupportResearch

About the role

As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible.
We embrace a mindset of continuous learning, especially around emerging technologies.
Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
Maintain a task load that aligns with employment status while consistently meeting output and quality standards.
Conduct thorough research to gather, analyze, and synthesize information that supports members' caregiving needs.
Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy's knowledge base.

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space.
experience with private and agency in-home support services including childcare, elderly care, personal care
Remote Work Experience
Associates Degree or Higher
3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
Providing ongoing, hands-on support for complex healthcare situations.
Experience creating high-touch customer journey experience.
More than one language is a plus.
Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred

Medical, dental and vision benefits within 30 days of hire.
Retirement saving account with matching company contributions.
Mental health benefits.
15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
Generous parental leave (maternal and paternal) during a new child's first year (born into family or adopted) and pregnancy loss leave.

Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.
What's Next?
We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.
We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above.
We look for our Wellthians to enhance and advance our company from their past experiences.
Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.
We hope that you're encouraged and even excited by that to get started with our process.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

Over time, you'll have the opportunity to grow within the role and opt into specialized teams based on your interests, experience, and performance.

This listing is sourced directly from Wellthy's careers page and normalized into a canonical job model.