Vantage Point Solutions

Vantage Point Solutions

Senior Voice Engineer

Mitchell, SD · Senior

Sponsorship not specifiedDetected 90 days ago
CybersecurityOnboardingVoIPCommunicationCollaborationProblem Solving

About the role

  • You will work closely with cross-functional teams to ensure reliable, high-quality voice services across the network.
  • Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, call routing, and service disruptions.
  • Work with vendors and carriers to troubleshoot issues.

Responsibilities

  • Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks.
  • Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet captures.
  • Support and maintain VoIP platforms, including IP PBXs, softswitches, and hosted voice solutions.
  • Collaborate with network and operations teams to identify root causes and implement long-term solutions.
  • Implement and maintain voice security best practices, including fraud prevention and SBC policy enforcement.
  • Maintain clear and detailed documentation for troubleshooting procedures, configurations, and known issues.
  • Provide escalation support for critical voice incidents.
  • Support customer onboarding, service activation, and implementation of voice solutions for new and existing clients.
  • Document processes, incidents, and resolutions to support continuous improvement and knowledge sharing.

Requirements

  • Experience with VoIP platforms such as NetSapiens, Ribbon C15, or Metaswitch.
  • Experience with hosted PBX and softswitch environments.

Company info

  • Act as a key point of contact for internal teams and customers, ensuring clear communication of voice service issues, timelines, and resolutions.
  • About Vantage Point Solutions Vantage Point Solutions was founded in 2002 by a team who believed in putting people - both employees and clients - first.
  • We are driven by a commitment to client satisfaction and a culture of teamwork, respect, and collaboration-along with a healthy dose of camaraderie and fun.
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This listing is sourced directly from Vantage Point Solutions's careers page and normalized into a canonical job model.