Mimecast

Customer Success Manager

United States of America - Massachusetts - Lexington

Sponsorship not specifiedDetected 31 days ago

CybersecuritySalesforceLogisticsCustomer SuccessCadenceCommunication

About the role

Are you passionate about stopping bad things from happening to good organizations?
In this role, you will serve as a trusted advisor for a portfolio of mid-market accounts.
We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

Building day-to-day customer relationships across your portfolio - serving as the primary point of contact and proactively engaging to drive platform adoption, address issues, and reduce churn risk
Ability to collaborate and plan strategically with pod partners to directly support NRR, gross retention, and expansion outcomes
That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.
We are looking for a highly driven and motivated Customer Success Manager who is passionate about building strong customer relationships and delivering measurable security outcomes.

The base salary range for this position is $84,000−$126,000 plus benefits.
Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills.

Proficiency with Gainsight (or equivalent) for health scoring and risk management; familiarity with Salesforce for account activity and opportunity visibility
Maintaining account health scores in Gainsight - logging feature utilization, deployment status, and risk indicators - and escalating anomalies to your Account Manager or CS Manager as appropriate
Supporting Business Reviews by preparing adoption data, utilization summaries, and health metrics, and participating in customer-facing delivery alongside the Account Manager
The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations.

your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Managing technical escalations with transparency - coordinating with Support Engineering, keeping customers and pod partners informed throughout resolution, and maintaining documentation of open issues
Cybersecurity is a community effort.
At Mimecast, we do just that - and in Customer Success, we strive to make things even better for our customers.

Supporting the Executive Sponsor Program by coordinating logistics, scheduling sponsor cadence calls, and preparing briefing materials ahead of customer engagements

This listing is sourced directly from Mimecast's careers page and normalized into a canonical job model.