Connexionpoint

Account Executive

Remote - United States

Sponsorship not specifiedDetected 31 days ago

Data VisualizationSalesforceSalesAccount ManagementNegotiationForecastingPerformance ManagementContract ManagementCommunication

About the role

Connexion Point is seeking a highly skilled Account Manager to oversee and grow strategic client relationships within our health‑insurance BPO portfolio.
This role is ideal for someone who thrives in a fast‑paced, metrics‑driven environment and has deep experience managing enterprise accounts, particularly in the Medicare and health insurance ecosystem.
You will serve as the primary point of contact for key clients, ensuring operational excellence, contractual compliance, and long‑term account expansion.

Build and maintain strong executive‑level relationships with client stakeholders.
Lead Business Reviews, performance deep dives, and strategic planning sessions.
Partner closely with Operations, Workforce Management, Training, and Quality teams to ensure delivery meets or exceeds contractual KPIs.
Identify performance gaps and drive cross‑functional action plans to improve outcomes.
We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

5+ years of experience in BPO account management, client services, or operations.
Proven success managing large, multi‑million‑dollar accounts in a performance‑driven environment.
Experience working cross‑functionally with operations, WFM, training, and quality teams.
Ability to thrive in a fast‑paced, high‑growth environment.
Familiarity with Salesforce, Tableau, or similar reporting tools.
Strong understanding of Medicare, CMS regulations, and health insurance operations.
Demonstrated ability to scale accounts, lead large ramp‑ups, and manage seasonal fluctuations.
Exceptional analytical skills with experience using BPO metrics to drive performance.
Strong communication, negotiation, and executive‑presence skills.
Prior experience in a healthcare BPO or contact center environment.
Background supporting Medicare AEP/OEP or other regulated insurance programs.
About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

This listing is sourced directly from Connexionpoint's careers page and normalized into a canonical job model.