O'Mally Management Group

Billing Customer Service Representative

houston, TX

Sponsorship not specifiedDetected 159 days ago

Customer SupportCommunicationMentoring

About the role

The Customer Service Representative position plays a critical part in the medical billing process as well as the customer satisfaction for SHBC and their clients.
The Customer Service Representative will meet or exceed the daily and monthly productivity and performance goals set forth by the Director of Patient Advocacy & Customer Service.

Ability to accept and implement coaching and feedback to ensure the ability of SHBC to achieve predetermined performance goals 4.

Additionally, the Customer Service Representative will have excellent customer service skills and have the ability to communicate effectively both written and verbally, ensuring that the customer is well informed.
Must be willing to work overtime as needed to meet business objectives

Ensuring that all patient billing questions, complaints, or requests of any kind are promptly addressed in the manner that secures maximum patient satisfaction 3.
Utilization and successful navigation through multiple computer-based applications with speed and attention to detail Position Requirements The requirements for employment as the
Excellent communication skillset
both written and verbal 2.
Must be able to type 50 wpm and be able to use 10-key by touch at a rapid pace for multiple hours per day when needed 3.
Working knowledge and a demonstrated proficiency in at least one insurance company's billing process 5.
Requires some bending, stooping, stretching 2.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment 3.

Under the direction of the Director of Patient Advocacy & Customer Service, the Customer Service Representative for Specialty Healthcare Billing & Consulting will be responsible for, but not limited to: 1.
Must have a basic understanding of Explanation of benefits (EOBs) as well as the possess the ability to explain (in detail when necessary) to customers 4.

Maintain a high level of top-notch customer service and professionalism to a wide range of diverse customers 2.
Engaging customers on a daily basis via all forms of communications (phone, email, etc.) 5.
Requires the ability to speak with customers for multiple hours per day 4.

This listing is sourced directly from O'Mally Management Group's careers page and normalized into a canonical job model.