Yuno
Staff Incident Manager
United States · Staff+ · Full-time
Sponsorship not specifiedDetected 14 days ago
Distributed SystemsDatadogSite Reliability EngineeringIncident ResponseComplianceCadenceLeadershipCommunication
About the role
- This is not a passive coordination role.
- You set the standard for how Yuno detects, responds to, communicates about, and learns from incidents.
- You will spend as much time fixing the process as you do running the response.
Responsibilities
- Reliability metrics - drive down time to detect, time to engage, and time to recover; own MTTR as a headline metric and the operational discipline behind Yuno's 99.99% uptime target.
- Incident communications - own internal stakeholder alignment during an event and drive clear, accurate merchant-facing updates - including the status page - in coordination with Support and account teams.
- Yuno's engineering teams run a "You Build It, You Run It" model - pods own their own on-call.
- Operating model - define and maintain incident severity levels, response runbooks, and the operating model for declaring and managing incidents.
Requirements
- Experience defining or maturing an incident management practice from the ground up: severity frameworks, operating models, runbooks, and on-call programs built to last, not just inherited.
- A track record of running postmortems that change behavior, and of closing the loop between incidents and engineering work.
- English - advanced proficiency required.
Nice to have
- Familiarity with PCI-DSS and the operational obligations that come with handling payment flows at scale.
- Spanish - business-level proficiency preferred
- Yuno's engineering organization spans LatAm, and on-call bridges and postmortem discussions often run in Spanish.
- Prior experience in payments, fintech, or another high-availability, regulated domain.
- Exposure to SRE practices, error budgets, and SLO-driven prioritization.
- What Success Looks Like
- First 90 days - you have mapped how incidents currently get declared, run, and reviewed, identified the biggest gaps, and started closing them.
- Severity definitions and the incident operating model are clear and adopted.
Compensation
- Competitive Compensation.
Company info
- At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.
- Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
- We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API.
- By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
- You are the person who takes control when something is broken in production, brings the right people together, drives the response to resolution, and makes sure we are measurably better after every incident than we were before it.
- We are hiring a Staff Incident Manager to own the major incident lifecycle end to end.
This listing is sourced directly from Yuno's careers page and normalized into a canonical job model.