Us Amynta Group

Customer Service Representative I

US - Remote

Sponsorship not specifiedDetected 16 days ago

StatisticsCRMCustomer SupportResearchCommunicationTime ManagementMentoringMicrosoft Office

About the role

Answer incoming phone calls with a positive and service-oriented attitude
Research, resolve and communicates information back to the customer in a clear and educated manner
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

The candidate will work closely with team members and collaborate with other departments to provide an excellent customer experience.
Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
An opportunity to grow and develop your career.

1+ years of customer service experience.
Excellent written and verbal communication skills with the ability to receive and make calls with confidence.
Review and process applications, binders and other documents required for policy issuance
We're thrilled that you are interested in joining us here at the Amynta Group!
On the job training and coaching by insurance professionals with over 20 years of experience.

Competitive Medical, Dental, Vision, Disability, and Life insurance
Generous Paid Vacation
A workplace that supports and promotes workplace diversity, equity, and inclusion.

Amynta Group is an independent, customer-centered company, providing innovative insurance and protection solutions across a diverse range of customers and industries with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia.
At Amynta, we are committed to recruiting, developing, promoting, and retaining talented individuals of all backgrounds and life experiences in a safe and welcoming environment.
Our teammates, customers, partners, owners, and the communities in which we live and operate benefit from us all nurturing a diverse and inclusive company.
As part of the Amynta group, Builders & Tradesmen's Insurance Services, Inc. (BTIS), is a dynamic and rapidly growing insurance MGA focused on offering a wide range of commercial line products to our customers through cutting-edge technology.
We maintain a small business attitude and believe in building and fostering solid relationships through communication and genuine concern for our customers.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
Please inform the Company's personnel representative if you require any accommodation in the application process.
Please inform the Company's personnel representative if you require any accommodation in the

This listing is sourced directly from Us Amynta Group's careers page and normalized into a canonical job model.