Skadden

Skadden

Technology Support Analyst

Boston

Sponsorship not specified$80k-$90kDetected 22 days ago
ExcelEmployment LawCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

  • This position will be based in our Boston office (onsite).
  • They provide a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains.
  • This role is an onsite position, Monday - Friday, 8:00 AM - 4:00 PM

Responsibilities

  • Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Provides application support for both local installations and Citrix-based applications.
  • Provides support, troubleshooting and repairs for laptops and desktops.
  • Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
  • Supports all personnel adds, moves and changes.
  • Services, documents and provides loaner equipment in accordance with Firm policies.
  • Maintains accurate inventory records.
  • Establishes and maintains effective working relationships with clients, attorneys and business services professionals.

Requirements

  • Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
  • Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Ability to handle multiple projects and shifting priorities
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • and knowledge of current technology applications, hardware, and software
  • Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, L itera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
  • Ability to maintain continuous concentration, alertness and attention to detail
  • Basic understanding of hardware and software used for building security systems
  • Strong customer service skills
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Ability to handle sensitive matters and maintain confidentiality
  • Flexibility to travel
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Compensation

  • The starting base salary for this position is expected to be within the range listed under Salary Details.
  • Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
  • Salary Details

Benefits

  • We offer generous benefits to help you
  • achieve wellness in all areas of your life.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
  • In accordance with the Transparency in Coverage Rule,
  • In-classroom, remote, and on-demand learning and professional development opportunities.

Company info

  • Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
  • The Opportunity
  • We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Boston office (onsite). The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.
  • Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world.
  • Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues.
  • We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.
  • Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
  • We are seeking a Technology Support Analyst to join our Firm.
  • The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.
  • Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.

Equal opportunity

  • Equal Opportunity Employer.
  • Applicants who require an accommodation during the

Visa & Work Authorization

  • le factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexua
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This listing is sourced directly from Skadden's careers page and normalized into a canonical job model.