SmartVault
Account Manager
Houston, US
No sponsorshipDetected 48 days ago
Product StrategySalesforceSalesAccount ManagementNegotiationCustomer SuccessLeadershipCollaborationPublic Speaking
About the role
- This role serves as the primary commercial point of contact for assigned accounts and is accountable for customer retention, revenue growth, and identifying opportunities to help clients maximize value from SmartVault solutions.
- The ideal candidate is consultative, relationship-oriented, and motivated by achieving revenue targets while delivering exceptional customer outcomes.
- Account Management & Relationship Ownership Serve as the primary point of contact for an assigned portfolio of customer accounts.
Responsibilities
- Develop trusted advisor relationships with key stakeholders and decision-makers.
- Maintain a deep understanding of each client's business objectives, workflows, and technology ecosystem.
- Create and execute account plans designed to increase customer value, retention, and growth.
- Revenue Growth & Expansion Own expansion and growth opportunities within assigned accounts.
- Identify, qualify, and manage opportunities for additional licenses, product upgrades, and SmartVault solutions.
- Drive adoption and sales through consultative discovery and solution-based selling.
- Build and maintain a healthy pipeline of expansion opportunities within Salesforce.
- Collaborate with Sales leadership to support account growth initiatives and achieve revenue objectives.
- Develop success plans that drive increased utilization and long-term customer value.
- Partner with internal teams to address customer concerns and improve retention outcomes.
Nice to have
- Familiarity with Salesforce, Outreach, and customer success platforms preferred.
Benefits
- Conduct regular customer outreach and strategic business reviews to evaluate account health and identify opportunities.
- Renewal & Retention Management Proactively monitor customer health and identify churn risks.
Company info
- SmartVault is a cloud-based document management and file-sharing solution for small-to-medium-sized businesses, professional accountants, and bookkeepers.
- In 2017, SmartVault became part of the GetBusy Group, which is AIM-listed and currently trading on the London Stock Exchange.
- SmartVault continues to operate as a wholly owned subsidiary in the US, but we are now part of a much larger global team with expanded products serving the US, UK, and Australia/New Zealand markets.
- SmartVault Team Culture and Values SmartVault is a collaborative environment, where the number one goal is to solve problems for our customers.
- We use data to make informed decisions, and we work hard to be transparent with each other and with our customers.
- Our ultimate purpose is to make people's lives better at work, so they can focus on higher-value activities in their business or personal lives.
- Learn more about our business and our values.
- Benefits of Working at SmartVault We're striving to make SmartVault the best place to work in Houston.
- We work in a relaxed environment that emphasizes work/life balance.
- Our health benefits are top-notch, vacation time is generous, and we encourage community involvement with time off to volunteer.
- We also offer hybrid remote working.
- Learn more about our benefits.
- We value diversity at SmartVault, and we're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
- We actively encourage applications from people of all backgrounds and cultures and believe that a diverse team helps build the best products, deliver the best services, and tackle the diverse and exciting challenges we face.
Visa & Work Authorization
- Sponsorship is not available at this time
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This listing is sourced directly from SmartVault's careers page and normalized into a canonical job model.