Corner Health
Customer Success Manager
Santa Monica, CA
Sponsorship not specifiedDetected 98 days ago
Project ManagementLogisticsCustomer SuccessEHR/EMRCommunicationMentoring
About the role
- Today, 88% of patients prefer a provider powered by Corner Health vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works.
- Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch.
- Conduct launch readiness checks and troubleshoot issues before go-live.
Responsibilities
- Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers.
- Document and identify bottlenecks and build repeatable processes.
- Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication
- Own the full launch lifecycle: You'll guide NPs from signed contract through their first weeks of seeing patients.
- Refine the launch playbook: Document and identify bottlenecks and build repeatable processes.
- Provide coaching and direction for new providers: Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication
- We give Nurse Practitioners (NPs) everything they need to start and run their own practices - from billing and insurance infrastructure to AI-powered workflow automation.
Requirements
- You have a high degree of autonomy and the ability to scale from 10 to 1000.
- You have 2-6 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator.
Benefits
- We use best-in-class tools to move fast and punch above our weight, and the work we do has a direct, tangible impact on people's health and lives, and we feel that every day.
- About us Corner Health is an early-stage technology company building the operating system for independent primary care.
- Corner Health was co-founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more.
Company info
- Corner Health is an early-stage technology company building the operating system for independent primary care.
- We're positioned to be the fastest growing in-person primary care company ever.
- We are motivated by the providers we get to know, and the patient lives we impact.
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