Gsi

Front Desk Supervisor - Big Sur

Big Sur, CA

Sponsorship not specified$30k-$35kDetected 1 day ago

AccountingCommunicationCollaborationMicrosoft Office

About the role

Start Date for this position is March 16th, 2026
The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service.

Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

Ability to stand for the entire work day and to climb steps regularly.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
ability to effectively organize and coordinate multiple priorities
ability to problem solve.
Ability to arrange and coordinate schedules for reservations.

Receive direction from the Operations Manager and/or General Manager to assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
Respond to guest inquiries and resolve customer complaints in a timely manner.
Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Notify management of all unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times.
Oversees front desk and lobby area.

Excellent interpersonal, administrative, telephone and other communications skills.

This listing is sourced directly from Gsi's careers page and normalized into a canonical job model.