Nagarro1
Associate Director - ServiceNow Architect
New York , New York, United States · Director
Sponsorship not specified$185k-$202kDetected 62 days ago
JavaScriptRESTStakeholder ManagementERPHRISLeadershipCommunicationProblem SolvingMentoring
About the role
- We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact).
- Our work culture is dynamic and non-hierarchical.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
- Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
- Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
- Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
- Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
- Conduct design reviews and code quality audits
- Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
- Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
- We build products, services, and experiences that inspire, excite, and delight.
- Nagarro is seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.
- Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
Requirements
- Minimum 12 years of total IT industry experience
- At least 4 years of hands-on ServiceNow platform experience
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline
- AI Proficiency: Experience with ServiceNow's AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes
- Experience with ServiceNow's AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes
- 4+ years of experience on the ServiceNow platform
Nice to have
- Deep technical expertise
- Strong consulting acumen
- Proven experience implementing large-scale digital service management transformations
Skills
- Consulting and Communication
- Strong stakeholder management skills
- Workshop facilitation expertise
- Ability to articulate complex technical concepts to business audiences
- Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist - ITOM
- ServiceNow Certified Implementation Specialist - HAM / SAM
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist - CMDB and CSDM
Compensation
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- I'm interested I'm interested
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Benefits
- Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
- All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
Company info
- We are a Digital Product Engineering company that is scaling in a big way!
- We are looking for great new colleagues.
Equal opportunity
- Disclaimer: Nagarro is an equal opportunity employer.
- equal opportunity employer.
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