Mercer University

Public Safety Dispatcher

Macon, GA 31207

Sponsorship not specifiedDetected 5 days ago

Computer VisionHRISCustomer SupportControlsLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Application Instructions: External Applicants: Please upload your resume on the Apply screen.
Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
You will not be able to modify your application after you submit it.

The Dispatcher is expected to remain calm under pressure, exercise sound judgment, maintain confidentiality of sensitive information, and provide exceptional customer service to students, faculty, staff, visitors, and outside public safety agencies.
Customer Service & Administrative Support:

A high school diploma/GED and some experience in customer service, communications, dispatch, public safety, emergency services, law enforcement, or administrative support are required.
Knowledge/Skills/Abilities:
Ability to learn and effectively use Computer-Aided Dispatch (CAD), Records Management Systems (RMS), camera systems, access control systems, and other public safety technologies.
Ability to establish and maintain effective working relationships with officers, university personnel, students, and the public.
Ability to maintain confidentiality and handle sensitive information appropriately.

Knowledge of modern public safety dispatching procedures and radio communications.
Knowledge of GCIC/NCIC rules, regulations, and security requirements.
Knowledge of Microsoft Office applications and general computer operations.
Excellent verbal and written communication skills.
Ability to communicate clearly over radio and telephone systems.
Ability to accurately gather information during emergency situations.
Ability to exercise sound judgment and make rapid decisions under stressful conditions.
Ability to prioritize multiple incidents while maintaining composure.
Ability to maintain detailed and accurate records.
Strong customer service skills.
Ability to work rotating shifts, weekends, holidays, and overtime as required.
Ability to adapt quickly to changing operational needs.

This position is critical to maintaining the safety and security of the university community by coordinating emergency response efforts, prioritizing calls for service, maintaining communication with field personnel, and documenting incidents in accordance with departmental policies and applicable laws.

This listing is sourced directly from Mercer University's careers page and normalized into a canonical job model.