Bob's Discount Furniture
Customer Service Support Associate - Bob Squad
NE Philadelphia PA · Full-time
Sponsorship not specifiedDetected 30 days ago
AccessibilityCRMExcelHRISCustomer SupportCommunicationProblem SolvingAdaptability
About the role
- In this omnichannel role, you'll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.
- Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
- If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!
Responsibilities
- Employee Discount on Day 1, plus merchant partner savings
- We're not just a workplace; we're a team that supports and celebrates each other!
- Omnichannel customer support (in-store, phone, digital)
- Order entry and accuracy using support systems
Requirements
- Must be at least 18 years old to be considered for employment with Bob's
- Basic computer proficiency and willingness to learn new technologies
- Ability to stand and walk on showroom floor
- Ability to speak clearly on phone and use standard office equipment
Benefits
- National Medical, Dental, and Vision Insurance
- Paid Vacation, Sick Days, Holidays, and your Birthday
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance
- Legal & Financial Planning assistance and wellness resources
- Tuition Reimbursement and employee scholarships
- Ongoing training and career development through Workday Learning
Company info
- At Bob's, we have fun, we love what we do, and we're growing fast!
- As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
- How We Will Support Your Success
- We know you have many choices when it comes to your career.
- At Bob's, we invest in your growth, well-being, and career advancement.
- We are committed to creating a place as diverse as the communities we serve.
- Our Culture & Core Values
- At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment.
Equal opportunity
- This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Visa & Work Authorization
- e discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, s
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