Zendesk

Zendesk

Senior Sales Engineer

Remote, New York, United States of America · Senior

Sponsorship not specified$188k-$282kDetected 29 min ago
AWSGCPAzureCloud PlatformsMachine LearningNLPLLMsProduct ManagementProduct StrategySalesCustomer SuccessCustomer SupportZendeskLeadershipCommunication

About the role

  • The US annualized OTE (On Target Earnings) range for this position is $188,000.00-$282,000.00 with a pay mix of 80/20 (base/commission).

Responsibilities

  • Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value.
  • Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution., Ensuring each solution aligns with customer goals and compliance standards.
  • Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy.
  • Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement.
  • Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities.
  • Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
  • Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value.
  • Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities.
  • You listen deeply, empathize authentically, and design with the customer at the center.

Requirements

  • 5+ years of presales or solutions consulting experience in SaaS, CX, enterprise software environments, or equivalent experience in similar environments.
  • Strong knowledge of web/scripting technologies and SaaS architectures.
  • Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
  • Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
  • Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience.
  • Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust.
  • Today we power billions of conversations with brands you know and love.
  • If you are based in the United States and would like more information about your EEO rights under the law, please click here.
  • Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
  • Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact.
  • Who You Are:
  • Strategic & Consultative: You think beyond features. Framing solutions around measurable customer outcomes.

Nice to have

  • Strong analytical and storytelling abilities.
  • Able to connect technical capabilities to strategic business impact.
  • Demonstrable domain expertise in one or more Vertical Industries
  • Excellent interpersonal, communication, presentation, and writing skills.
  • Bachelor's degree or equivalent work experience (graduate degree a plus).
  • Willingness and ability to travel as required

Skills

  • Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.
  • Delivering innovative, scalable solutions that turn ambitious goals into measurable results.

Compensation

  • The US annualized OTE (On Target Earnings) range for this position is $188,000.00-$282,000.00 with a pay mix of 80/20 (base/commission).

Benefits

  • This position may also be eligible for bonus, benefits, or related incentives.
  • Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Equal opportunity

  • equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
  • We are an AA/EEO/Veterans/Disabled employer.
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This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.