Palo Alto Networks
Senior Technical Support Engineer
Office - USA - UT · Senior · Full-time
No sponsorship$106k-$172kDetected 4 days ago
Cloud PlatformsLinuxCRMCustomer SuccessCustomer SupportTCP/IPDNSFirewallResearchCommunicationCollaborationProblem Solving
Stay score
odds of building a lasting career here
56Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role88
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 93%
Of 76 labor certifications old enough to have been used, 5 expired without the employer filing the next step. Median time from filing to decision: 491 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
266 transfer filings in the last year, covering 1222 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- You will resolve technical issues through diligent research, environment reproduction, and advanced troubleshooting, utilizing all the knowledge and resources at your disposal.
Responsibilities
- Collaborate closely with the Sales and Customer Success teams to ensure cohesive product and service delivery.
- Establish and maintain strong, effective working relationships with enterprise clients, acting as a trusted technical advisor.
- A strong willingness to adopt and utilize AI assistance tools, predictive troubleshooting playbooks, and automation to enhance daily support operations and drive innovation.
Requirements
- Core Technology Experience: Strong understanding of Public Key Infrastructure (PKI), digital certificates (SSL/TLS), and cryptographic concepts.
- Systems & Networking: Experience administering Linux and/or Windows Server environments, along with a solid grasp of network troubleshooting (TCP/IP, DNS, load balancers, firewalls).
- Customer-Facing Experience: 5+ years of experience in Tier 2/Tier 3 enterprise technical support or a similar client-facing engineering role.
- If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
- 5+ years of experience in Tier 2/Tier 3 enterprise technical support or a similar client-facing engineering role.
- What You Need to Succeed
- 5+ years of progressive experience in enterprise technical support engineering.
- AI & Automation Readiness: A strong willingness to adopt and utilize AI assistance tools, predictive troubleshooting playbooks, and automation to enhance daily support operations and drive innovation.
- Compensation Disclosure
- The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
- $106,100.00 - $171,600.00/yr
- Our Commitment
- We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
- We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
- Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Compensation
- The compensation offered for this position will depend on qualifications, experience, and work location.
- For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below.
- The offered compensation may also include restricted stock units and a bonus.
- $106,100.00 - $171,600.00/yr
- Compensation Disclosure
Benefits
- A description of our employee benefits may be found here.
- We are committed to providing reasonable accommodations for all qualified individuals with a disability.
Company info
- In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
- We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
- At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life.
- We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
- Here, everyone has a voice, and every idea counts.
- In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
- This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
- We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
- If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
- We believe collaboration thrives in person.
- That's why most of our teams work from the office full time, with flexibility when it's needed.
- This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
- As part of a market-leading, innovative cybersecurity company, our Technical Support Engineers are continuously developing their expertise across Enterprise IT, Cloud infrastructure, and the broader security landscape.
Equal opportunity
- Palo Alto Networks is an equal opportunity employer.
- If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Visa & Work Authorization
- Is role eligible for Immigration Sponsorship?
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This listing is sourced directly from Palo Alto Networks's careers page and normalized into a canonical job model.