Ingram Content Group
Client Relations Manager
La Vergne, TN, United States
Sponsorship not specified$65k-$82kDetected 40 days ago
Account ManagementBusiness DevelopmentExcelCommunication
About the role
- Ingram Content Group (ICG) is hiring two Client Relations Managers to contribute to our team in our La Vergne, TN office.
- In consultation with sales, you'll take ownership of meetings with client publishers and provide constructive feedback.
- In this role, you'll work directly with other departments such as Sales, IT and Pre-media on client publisher-related production and quality issues.
Responsibilities
- Looks to improve and simplify the operational systems, process, and policies in support of the company strategic initiatives and goals
- Manages and ensures resolution of customer relations issues.
- Develops and maintains profitable and successful relationships with IPS client publishers.
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Requirements
- Bachelor's degree or year-for-year directly related experience in account management/success or support management
- 4 years book industry (distribution, buying, selling) or client management experience
- 1 year of experience with MS Excel and Word
Nice to have
- Experience/knowledge of AI (Artificial Intelligence) tools
- B2B Client Success or Client Management experience
Skills
- Ingram Content Group ("Ingram") connects people with content in all forms.
Compensation
- $65,224 - $82,466.
- This range represents the anticipated low and high end of the salary for this position.
Benefits
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- Encouraged continued education with our tuition reimbursement program
Company info
- Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Equal opportunity
- EEO Poster in English
- EEO Poster in Spanish
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This listing is sourced directly from Ingram Content Group's careers page and normalized into a canonical job model.