GH
Director, Client Services
Palo Alto, CA · Director
Sponsorship not specified$182k-$250kDetected 1 day ago
Data VisualizationSalesforceCRMExcelProcess ImprovementPerformance ManagementCustomer SupportPatient CareMedical DevicesLeadershipCollaboration
About the role
- Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer.
- Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer.
- For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Responsibilities
- Own national performance for a team of 100+ Client Services Associates and leaders aligned to a territory-based model
- Lead workforce planning, including backlog management, prioritization, and execution across national work queues
- drive corrective action with leadership
- Partner with Sales and Client Services Key Account leadership to strengthen customer relationships and support growth
- Analyze performance data to identify trends, root causes, and opportunities; drive corrective action with leadership
- Partner with the CS Center of Excellence and cross functional partners to improve workflows and resolve systemic issues
- Lead post-launch impact analysis for new products and workflows, adjusting operations as needed
- Support audit strategy and implement mechanisms to measure and improve productivity
- Align with Senior Management Team to ensure operational strategy supports broader business objectives
- Partner across Commercial, Product, Software, Clinical Lab, and BPO organizations to drive execution
Requirements
- 10+ years of people leadership experience, including leading large-scale teams (100+ employees)
- Advanced experience designing workflows and driving process improvements within CRM systems (e.g., Salesforce)
- Proficiency with Excel and business intelligence tools (e.g., Tableau, Power BI) and AI tools for analysis and enhancing customer experience
- Demonstrated ability to operate at scale, identify root causes, and resolve complex operational challenges
- Experience leading cross-functional initiatives across Sales, Marketing, Product, Software and Clinical teams
- Ability to translate data into strategic actions and influence executive stakeholders
- Ability to domestically travel (up to 25%) to multiple Guardant sites, leadership meetings, customer sites and internationally to BPO
- Employee may be required to lift routine office supplies and use office equipment.
- Ability to sit for extended periods of time.
- A background screening including criminal history is required for this role.
Nice to have
- Bachelor's degree required
- advanced degree preferred
- Oncology experience preferred
Compensation
- $181,800 - $250,000Other
- $154,530 - $212,500If the role is performed in
- $163,620 - $225,000
Benefits
- Design and scale SLAs, SOPs, coverage models, and workflows to support a growing Oncology portfolio
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from GH's careers page and normalized into a canonical job model.