Littelfuse
Inside Sales Supervisor
Chicago
Sponsorship not specified$78k-$115kDetected 7 days ago
SalesAccount ManagementForecastingExcelSAPProcess ImprovementERPCustomer SupportLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- As Supervisor of the ISR team, you will:
- Oversee pricing and quoting activities, ensuring accuracy and alignment with business strategy.
- Serve as an escalation point for customer concerns, complaints, and service issues.
Responsibilities
- Lead, coach, and develop a team of Inside Sales Representatives supporting Distribution and Aftermarket accounts.
- Establish performance expectations, monitor KPIs, and drive accountability.
- Promote efficient use of SAP and JDE systems for quoting, account management, and order support.
- Partner closely with Sales, Marketing, Product Management, Operations, and global teams to support customer needs and business priorities.
- Support forecasting, reporting, and continuous process improvement initiatives.
- The Supervisor will oversee quoting, pricing, customer support activities, and process execution while partnering with cross-functional teams to achieve business objectives and improve customer experience.
- At Littelfuse, we support employee growth and development.
- Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate.
Nice to have
- Bachelor's degree in Business, Sales, Marketing, or a related field.
- 5+ years of experience in Inside Sales, Customer Service, Account Management, or Sales Support.
- Strong knowledge of pricing strategies, quoting processes, and customer relationship management.
- Experience working with ERP systems such as SAP and/or JDE.
- Advanced Microsoft Excel skills
- PowerPoint experience is a plus.
- A proactive mindset focused on delivering exceptional customer service and driving continuous improvement.
Skills
- Our global reach is matched by a culture that empowers innovation and long-term growth.
- About Your Role_
- Strong communication, leadership, analytical, and problem-solving skills.
Compensation
- $77,500 - $115,120 The salary offered will vary depending on your location, job-related skills, knowledge, and experience.
- We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.
Benefits
- Ensure consistent support and coverage for key customers, distributors, and aftermarket partners.
- This role is responsible for driving team performance, ensuring excellent account coverage, strengthening customer relationships, and delivering high-quality sales support.
Company info
- Littelfuse is seeking a Supervisor, Inside Sales - Distribution / Aftermarket (T&L) to lead the Inside Sales Representative (ISR) team supporting Distribution and Aftermarket customers.
- Experience supporting distribution and/or aftermarket customers, including key accounts.
Equal opportunity
- Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference - everywhere, every day.
- We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute.
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This listing is sourced directly from Littelfuse's careers page and normalized into a canonical job model.