Skadden
Technology Support Analyst
Los Angeles
No sponsorship$80k-$90kDetected 30 days ago
iOSAndroidEmployment LawCustomer SupportCommunicationCollaborationMicrosoft Office
About the role
- This position will be based in our Los Angeles office (on-site).
- They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains.
- Please note that the Firm will not sponsor applicants for work visas for this position.
Responsibilities
- Provides application support for both local installations and Citrix-based applications.
- Provides support, troubleshooting and repairs for laptops and desktops.
- Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Support Manager/Supervisor.
- Helps to maintain Firm policies and procedures in relation to computer technology.
- Regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel.
Requirements
- Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and macOS environments, NetDocuments, iOS and Android mobile devices, DTE, and Litera Compare.
- Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
- Knowledge of relevant Firm computer software programs, with the ability to learn new software and operating systems
- Ability to handle multiple projects and shifting priorities
- Ability to organize and prioritize work
- Ability to work well in a demanding and fast-paced environment
- Ability to work well independently as well as effectively within a team
- Ability to maintain continuous concentration, alertness and attention to detail
- Basic understanding of hardware and software used for building security systems
- Strong customer service skills
- Demonstrates effective interpersonal and communication skills, both verbally and in writing
- Ability to handle sensitive matters and maintain confidentiality
- Flexibility to travel
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Skills
- Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
Compensation
- The starting base salary for this position is expected to be within the range listed under Salary Details.
- Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
- Salary Details
Benefits
- We offer generous benefits to help you achieve wellness in all areas of your life.
- Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
- Generous paid time off.
- Paid leave options, including parental.
- For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
- This position is eligible for overtime pay and may be eligible for a discretionary year-end bonus.
- In accordance with the Transparency in Coverage Rule,
- In-classroom, remote, and on-demand learning and professional development opportunities.
Company info
- Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
- The Opportunity
- We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Los Angeles office (on-site). The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Please note that the Firm will not sponsor applicants for work visas for this position.
- Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
- Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
- Provides assistance and advice on technology allowance purchases for attorneys.
- Assists with remote site access.
- Assists with Firm's audio visual set up requirements.
- Assists with off-site technology set ups as required.
- Supports all personnel adds, moves and changes.
- Services, documents and provides loaner equipment in accordance with Firm policies.
Equal opportunity
- Equal Opportunity Employer (Disability/Vet/other protected categories).
- Equal Opportunity Employer.
- Applicants who require an accommodation during the
Visa & Work Authorization
- Please note that the Firm will not sponsor applicants for work visas for this position.
Apply directly at Skadden →Create a free account for alerts like thisView Skadden immigration profile
This listing is sourced directly from Skadden's careers page and normalized into a canonical job model.